Project-based Customer Service Specialist

4 weeks ago


Baguio, Philippines Penbrothers Full time

About Penbrothers

Penbrothers is a leading HR and remote talent management partner, at the forefront of innovation in the Philippines. We're a fast-growing company that connects talented Filipinos with global opportunities at high-growth startups and dynamic companies, allowing them to thrive from the comfort of their homes.

About the Client

Our client is a gaming chair company and current market leader in Malaysia with annual revenue of RM50m. They are present in 5 markets including Malaysia and the Philippines, with fast expansion plans to become a global brand. The company serves comfort to those long hours in helping their users achieve greater productivity and performance. They dedicate themselves to creating gaming chairs of unmatched comfort. Our client believes their users are the ones who ultimately shape the future of the world and want to be the one to seat them through this incredible journey.

About the Role

We are seeking a dynamic and empathetic Customer Service Specialist to join our team. This role is crucial in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and providing support through various channels, including WhatsApp, email, and social media. Serving customers in Singapore and Australia, you will play a pivotal role in fostering brand loyalty and maintaining our high customer service standards.

What you’ll do
  • Professionally handle and promptly respond to 80-150 daily customer inquiries across multiple platforms, including Amazon chat, WhatsApp, email, and social media.
  • Resolve customer complaints and issues related to product inquiries, order statuses, delivery concerns, and troubleshooting by providing appropriate solutions within specified timeframes.
  • Maintain and update accurate customer records, ensuring all interactions are documented in the system.
  • Assist with basic order processing and account management tasks.
  • Provide suggestions to enhance customer service scripts, FAQs, and processes based on recurring customer feedback.
  • Escalate complex cases to the relevant departments and ensure follow-through for resolution.
  • Collaborate with team members to enhance customer satisfaction and streamline service processes.
  • Gather and report customer feedback to identify opportunities for process improvement.
  • Stay up-to-date on products, policies, and best practices by actively participating in team meetings and training sessions.
What You Bring
  • A high school diploma or equivalent is required; additional certifications in customer service are advantageous.
  • A minimum of 3 years of customer service experience, ideally in e-commerce or retail. Entry-level candidates with strong interpersonal skills are also encouraged to apply.
  • Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
  • Familiarity with customer service tools and ticketing systems is preferred.
  • Strong attention to detail, organizational skills, and problem-solving abilities.
  • Proficiency in basic computer skills, including email, chat applications, and Microsoft Office.
  • A positive attitude, eagerness to learn, and the ability to work in a fast-paced environment.
  • Empathy and strong interpersonal skills to effectively manage diverse customer interactions.
  • Flexibility to work weekends, holidays, and shifts during peak periods, as needed.
Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
  • Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
#J-18808-Ljbffr

  • Baguio, Philippines Viranda trading group co., ltd. Full time

    We’re Hiring: Join a Global Leader in STEAM Education! Location: Baguio City Work Schedule: Five days a week | Night Shift Openings: 20 Customer Support Specialists + 1 Employer: our client is a world-renowned STEAM education provider committed to empowering educators and learners through hardware, software, and curriculum tools that make learning hands-on...


  • Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

    Starlight Business Consulting Services, Inc. On-site - Baguio 1-3 Yrs Exp Bachelor Full-time Overview We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services. Responsibilities...


  • Baguio, Philippines Movate Full time

    Join to apply for the Customer Support Specialist- Gig worker role at Movate About the Role We are seeking enthusiastic entry‑level customer support specialists to assist customers with printer installation, configuration, and basic troubleshooting. This gig‑worker position focuses on supporting HP printers and related software in a flexible, remote...


  • Baguio City, Cordillera, Philippines Clearpath Customs Customs Service Ltd., Co Full time ₱132,000 - ₱360,000 per year

    Job DescriptionProvide night shift online and phone-based technical support focusing on xTool's laser cutting and engraving products to customers from the US and Europe.Answer customer inquiries, log issues accurately, and provide timely solutions.Follow up on customer feedback to ensure issues are fully resolved.Maintain good relationships with customers to...


  • Baguio, Philippines REMOTE STAFF, INC. Full time

    Technical Implementation Specialist Status: Remote | Part time Schedule: Mon-Fri | 8:00 AM – 12:00 PM AEST We are hiring for a 100% remote role. For logistical and operational purposes, we are only considering candidates based in the Philippines at this time. Why choose Remote Staff? 100% Work from Home. No office-based setups. Manage your time efficiently...


  • Baguio, Philippines Risewave Consulting Inc. Full time

    Responsibilities: • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty • Provide night shift...


  • Baguio, Philippines Risewave Consulting Inc. Full time

    Responsibilities: • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty • Provide night shift...


  • Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱240,000 - ₱300,000 per year

    JOB SUMMARYWe are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services.JOB DESCRIPTIONProvide night shift online and phone-based technical support focusing on xTool's laser cutting...


  • Baguio, Philippines Fadv Full time

    The Customer Account Specialist (with background in Customer Care & Sales) liaises with First Advantage's Small Business accounts and various internal departments such as Sales, Operations, Service, Product, and Billing. This individual establishes and maintains effective customer relationships and gains trust and respect. They will ensure that the client...


  • Baguio, Philippines Magic Full time

    Department: Support & Leadership Location: Philippines Compensation: $5.00 / hour Description About the Opportunity Our client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an...