customer support specialist
5 days ago
JOB SUMMARY
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services.
JOB DESCRIPTION
- Provide night shift online and phone-based technical support focusing on xTool's laser cutting and engraving products to customers from the US and Europe.
- Answer customer inquiries, log issues accurately, and provide timely solutions.
- Follow up on customer feedback to ensure issues are fully resolved.
- Maintain good relationships with customers to enhance customer satisfaction.
- Gather and share customer feedback to improve products and processes.
- Contribute to the achievement of team service level goals and KPIs.
JOB QUALIFICATION
- Bachelor's degree or higher in Science or Engineering fields.
- Fluent spoken and written English with good communication skills.
- Technical background preferred (e.g., computing, IT support, or related fields).
- Strong customer service orientation and problem-solving skills.
- Willingness to work night shifts and a strong team player."
- At least 1–2 years of experience in customer service or support.
- Strong communication and active listening skills.
- Problem-solving mindset with a customer-first attitude.
Job Types: Full-time, Permanent
Pay: Php20, Php25,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Baguio: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Asking Salary?
- Earliest available date to start?
Experience:
- BPO : 1 year (Required)
Language:
- English (Required)
Location:
- Baguio (Preferred)
Work Location: In person
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