customer support specialist

5 days ago

Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱240,000 - ₱300,000 per year

JOB SUMMARY

We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services.

JOB DESCRIPTION

  • Provide night shift online and phone-based technical support focusing on xTool's laser cutting and engraving products to customers from the US and Europe.
  • Answer customer inquiries, log issues accurately, and provide timely solutions.
  • Follow up on customer feedback to ensure issues are fully resolved.
  • Maintain good relationships with customers to enhance customer satisfaction.
  • Gather and share customer feedback to improve products and processes.
  • Contribute to the achievement of team service level goals and KPIs.

JOB QUALIFICATION

  • Bachelor's degree or higher in Science or Engineering fields.
  • Fluent spoken and written English with good communication skills.
  • Technical background preferred (e.g., computing, IT support, or related fields).
  • Strong customer service orientation and problem-solving skills.
  • Willingness to work night shifts and a strong team player."
  • At least 1–2 years of experience in customer service or support.
  • Strong communication and active listening skills.
  • Problem-solving mindset with a customer-first attitude.

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Baguio: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Asking Salary?
  • Earliest available date to start?

Experience:

  • BPO : 1 year (Required)

Language:

  • English (Required)

Location:

  • Baguio (Preferred)

Work Location: In person

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