Customer Support Specialist

21 hours ago


Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

Starlight Business Consulting Services, Inc. On-site - Baguio 1-3 Yrs Exp Bachelor Full-time Overview We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services. Responsibilities Provide night shift online and phone-based technical support focusing on xTool’s laser cutting and engraving products to customers from the US and Europe. Answer customer inquiries, log issues accurately, and provide timely solutions. Follow up on customer feedback to ensure issues are fully resolved. Maintain good relationships with customers to enhance customer satisfaction. Gather and share customer feedback to improve products and processes. Contribute to the achievement of team service level goals and KPIs. Qualifications Bachelor’s degree or higher in Science or Engineering fields. Fluent spoken and written English with good communication skills. Technical background preferred (e.g., computing, IT support, or related fields). Strong customer service orientation and problem-solving skills. Willingness to work night shifts and a strong team player. At least 1–2 years of experience in customer service or support. Strong communication and active listening skills. Problem-solving mindset with a customer-first attitude. Benefits Health Insurance, HMO Maternity & Paternity Leave, Sick Leave, Vacation Leave Working Location On-site - Baguio Security Notice If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID or requires you to provide a guarantee or to hand over property, report it immediately. #J-18808-Ljbffr



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