
Customer Support Specialist
2 weeks ago
Starlight Business Consulting Services, Inc.
On-site - Baguio 1-3 Yrs Exp Bachelor Full-time
OverviewWe are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services.
Responsibilities- Provide night shift online and phone-based technical support focusing on xTool’s laser cutting and engraving products to customers from the US and Europe.
- Answer customer inquiries, log issues accurately, and provide timely solutions.
- Follow up on customer feedback to ensure issues are fully resolved.
- Maintain good relationships with customers to enhance customer satisfaction.
- Gather and share customer feedback to improve products and processes.
- Contribute to the achievement of team service level goals and KPIs.
- Bachelor’s degree or higher in Science or Engineering fields.
- Fluent spoken and written English with good communication skills.
- Technical background preferred (e.g., computing, IT support, or related fields).
- Strong customer service orientation and problem-solving skills.
- Willingness to work night shifts and a strong team player.
- At least 1–2 years of experience in customer service or support.
- Strong communication and active listening skills.
- Problem-solving mindset with a customer-first attitude.
- Health Insurance, HMO
- Maternity & Paternity Leave, Sick Leave, Vacation Leave
On-site - Baguio
Security NoticeIf the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID or requires you to provide a guarantee or to hand over property, report it immediately.
#J-18808-Ljbffr-
Customer Support Specialist
2 weeks ago
Baguio, Philippines Atarim Full timeOverview Atarim.io is seeking an enthusiastic and driven Customer Support Specialist to join our dynamic team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely...
-
customer support specialist
4 days ago
Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱240,000 - ₱300,000 per yearJOB SUMMARYWe are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services.JOB DESCRIPTIONProvide night shift online and phone-based technical support focusing on xTool's laser cutting...
-
WordPress Website Specialist
4 days ago
Baguio City, Cordillera, Philippines Phoenix Support Services Full time ₱250,000 - ₱450,000 per yearThis is a remote position."More than just a job, we offer an opportunity to grow. Come and be part of our growing team"Leading by #PuttingPeopleFirst, Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we...
-
Customer Support Specialist
1 week ago
Baguio, Philippines Risewave Consulting Inc. Full timeResponsibilities Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions Monitor and follow up on customer feedback to ensure complete resolution of...
-
Customer Support Positions
3 weeks ago
Baguio City, Cordillera, Philippines xTool Official Full timeOverviewxTool is committed to making creation simple through advanced technology and intuitive design. Our products support creativity for home crafters and small business owners alike. With a strong focus on innovation and community, we are dedicated to enhancing safety and empowering small businesses. xTool strives to bring the joy of creation to more...
-
French-Speaking Customer Support Specialist
3 weeks ago
Baguio City, Cordillera, Philippines TalentPop App Full timeOverviewFrench-Speaking Customer Support Specialist (Remote)What You'll Be DoingServe as the first point of contact for French-speaking customers via inbound calls, live chat, and emailProvide prompt, clear, and helpful responses to inquiriesDeliver support in both French and English through voice and chatKey ResponsibilitiesDeliver outstanding support in...
-
Customer Support Specialist
4 days ago
Baguio City, Cordillera, Philippines Clearpath Customs Customs Service Ltd., Co Full time ₱132,000 - ₱360,000 per yearJob DescriptionProvide night shift online and phone-based technical support focusing on xTool's laser cutting and engraving products to customers from the US and Europe.Answer customer inquiries, log issues accurately, and provide timely solutions.Follow up on customer feedback to ensure issues are fully resolved.Maintain good relationships with customers to...
-
Technical Support Specialist
2 weeks ago
Baguio, Philippines Paylocity Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Paylocity Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an...
-
IT Technical Support Specialist
2 weeks ago
Baguio, Philippines Sourcefit Full timeJob Summary: The IT Technical Support Specialist provides technical assistance and support to end-users, helping them resolve hardware, software, and networking and security issues. This role involves troubleshooting, diagnosing, and resolving problems, as well as installing and maintaining IT systems. The ideal candidate is customer-oriented, has excellent...
-
Customer Support Positions
2 days ago
Baguio City, Cordillera Admin Region, Philippines xTool Official Full time ₱150,000 - ₱250,000 per yearCompany DescriptionxTool is committed to making creation simple through advanced technology and intuitive design. Our products support creativity for home crafters and small business owners alike. With a strong focus on innovation and community, we are dedicated to enhancing safety and empowering small businesses. xTool strives to bring the joy of creation...