Customer Support Specialist- Gig worker

20 hours ago

Baguio, Philippines Movate Full time

Join to apply for the Customer Support Specialist- Gig worker role at Movate About the Role We are seeking enthusiastic entry‑level customer support specialists to assist customers with printer installation, configuration, and basic troubleshooting. This gig‑worker position focuses on supporting HP printers and related software in a flexible, remote environment. Key Responsibilities Assist customers with printer installation, configuration, and setup (wired & wireless). Provide basic troubleshooting for common printer issues (paper jams, connectivity, driver installation, ink/toner replacement, print quality). Guide users on software/driver downloads and updates. Support customers in connecting HP printers to PCs, laptops, and mobile devices. Escalate complex technical problems to senior experts or support teams. Maintain accurate records of customer interactions and solutions. Apply web‑based troubleshooting techniques. Communicate clearly and professionally in written and verbal form. Manage multiple support sessions, tools, and applications concurrently. Understand computer hardware, Windows OS, Mac, and related applications (MS Office, firewalls, antivirus). Have familiarity with HP personal systems and printing technology. Required Skills & Qualifications High school diploma or equivalent (IT‑related certification is a plus). Basic understanding of printers, hardware, and drivers. Familiarity with Windows and Mac operating systems. Good communication and problem‑solving skills. Ability to follow step‑by‑step troubleshooting instructions. Customer‑service mindset with patience and professionalism. Preferred Skills (Nice to Have) Prior experience in IT helpdesk or customer support. Knowledge of network connectivity (Wi‑Fi setup, router configuration). Basic understanding of HP Smart App / HP printer software. What We Offer Flexible working hours (gig‑based). Opportunity to build technical skills with a global brand. Exposure to real‑world customer issues and solutions. Growth path into advanced technical roles. #J-18808-Ljbffr

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