Customer Service Specialist

Responsibilities Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products. Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. Monitor and follow up on customer feedback to ensure complete resolution of...

Responsibilities: • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty • Provide night shift...

Responsibilities: • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty • Provide night shift technical...

Customer Support Specialist (Philippines) Location: Remote (with flexibility for overlapping U.S. business hours) About the Role Zappy BPO is looking for an empathetic, detail‑oriented Support Specialist to join our growing customer experience team supporting one of our key technology clients. You’ll be the first line of defense for customers; helping...

Overview Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTools laser cutting and engraving products. Responsibilities Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. Monitor and follow up on customer feedback to ensure complete resolution of...

Responsibilities: - Handle customer calls, inquiries, and concerns - Provide basic product and service information - Process orders, billing, invoicing, and payments - Manage customer complaints, returns, and escalate issues as needed - Assist in bid preparations and ensure all orders are properly processed - Prepare and maintain various...

Responsibilities: - Handle customer calls, inquiries, and concerns - Provide basic product and service information - Process orders, billing, invoicing, and payments - Manage customer complaints, returns, and escalate issues as needed - Assist in bid preparations and ensure all orders are properly processed - Prepare and maintain various reports...

Responsibilities Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions Monitor and follow up on customer feedback to ensure complete resolution of...

Key Responsibilities: Respond to customer inquiries via phone, chat, or email in a professional and timely manner Resolve customer complaints or concerns with accuracy and efficiency Provide product or service information clearly and concisely Maintain records of customer interactions and transactions Escalate complex concerns to appropriate departments when...

- Graduate of any 4-year course - With basic accounting subjects (an advantage) - With experience in customer service (an advantage) - Computer literate (MS Word & Excel proficiency required) - Possesses good communication and interpersonal skills - Able to work under pressure and handle multiple tasks efficiently - Willing to...