Manager, Operations

Med-Metrix, Pasig, National Capital Region, Philippines

Job title

Manager, Operations

Overview

Join our dynamic team and make a meaningful impact in the healthcare industry. Take the next step in your career with Med-Metrix. We offer competitive benefits on hire, ongoing professional development, and the satisfaction of helping others every day.

Benefits

• Fixed weekends off
• Day 1 HMO with 2 dependents covered for free
• Medical cash allowance
• Rice allowance
• Clothing allowance
• Free lunch daily
• Paid time off
• Training and staff development
• Employee engagement activities
• Opportunities for internal mobility

Job purpose

The Manager, Operations will provide leadership and guidance to offshore RCM Partners and their teams, review processes, and provide recommendations for improvement of operations. The role supports achievement of national AR KPI benchmarks and client-specific KPIs, supports project work for all functions with offshore teams, ensures timeliness, and works with the Vice President to understand the economic impact of upstream revenue cycle errors causing denials. The role also provides data-driven processes to correct actions.

Duties and responsibilities

• Plan, organize and direct overall operations of the Offshore Partners related to RCM, ensuring tasks are completed in a timely manner
• Work with the Vice President Revenue Cycle Services to set and manage target performance levels and reduce offshore staffing to meet the 50 FTE threshold by clearing backlogs
• Keep the team current with billing regulations and industry trends; update pathways, review with offshore teams, and ensure processes are followed
• Maximize cash collections, minimize A/R inventories, and minimize write-offs/non-collectible adjustments
• Engage with and manage the AR Follow Up team, including routine productivity and quality reviews
• Ensure the team meets follow-up quality and productivity standards
• Identify denial trends and make recommendations for prevention
• Create a monthly executive QA tracker of offshore performance for all functions and share with offshore vendors and VP
• Provide bi-weekly status updates to the VP on progress and trends
• Validate and approve monthly AR, invoices, and reports to the VP
• Create and develop pathways for offshore functions by collaborating with team managers and directors
• Provide management and supervisory duties related to educating, training, evaluating staff, and monitoring productivity
• Interview, hire, train, evaluate, and develop subordinate staff as applicable
• Develop and maintain quality control programs, including performance reviews
• Orient new hires and provide ongoing training and development
• Other duties as assigned
• Use, protect and disclose patients’ PHI in compliance with HIPAA standards

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• At least 5 years of experience managing and leading a physician business office/professional services CBO or MSO staff at a supervisory level or higher
• Ability to work well individually and in a team environment
• Reliable, responsible, goal-oriented and flexible
• Excellent interpersonal, communication and organizational skills
• High integrity, with ability to handle sensitive information
• Ability to remain poised and confident in high-pressure situations

Working conditions

• Work setup: Onsite
• Work schedule: US hours, night shift
• Physical demands: Move around the work area, sit, perform manual tasks, operate office equipment, extend arms, kneel, talk and hear
• Mental demands: Follow directions, collaborate, handle stress
• Work environment: The noise level is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, veteran status, or any other characteristic protected by law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitals and Health Care

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