OPERATIONS MANAGER

3 days ago

Pasig, Philippines Outsource Accelerator Full time

Join to apply for the OPERATIONS MANAGER role at Outsource Accelerator

About The Role
Were hiring a proactive, organized, and tech-savvy Operations Manager to take full ownership of the day-to-day operations of The Inflam Blueprint a 6-week, expert-led online program that supports people with autoimmune inflammatory conditions.
This is not a support role its a central operations role. You will be responsible for running the entire program backend: from Kajabi setup and email automations to live call logistics, participant support, and asset updates. Youll also coordinate directly with the health coach and guest experts, manage Zoom calls, edit video recordings in Descript, and handle basic Canva updates to program resources.
You will be the only team member responsible for administration and delivery. The experts teach but you make everything else happen.
About The Inflam Blueprint
The Inflam Blueprint is a premium online course that brings together rheumatologists, psychologists, dietitians, and other health experts to deliver evidence-based support for people with autoimmune conditions. Each 6-week cohort includes:

Weekly pre-recorded lessons in Kajabi
Live Zoom workshops with a health coach (every week)
Downloadable PDF workbooks and tools
A private community space
Automated email sequences
Participant surveys and feedback collection
The program is already built and we have already run the first cohort youll be executing the delivery and managing improvements for future cohorts.

Key Responsibilities

End-to-End Program Operations
Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
Manage the weekly content drip and communications
Handle participant enrollment, tagging, survey tracking, and progress reporting
Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
Live Call Support & Group Coordination
Coordinate weekly group calls with the health coach, including planning the format and flow
Set up Zoom links, send reminders, manage recordings and post-call uploads
Attend and administer all live Zoom sessions:
Admit participants from the waiting room
Handle breakout room assignments and timing
Monitor chat, technical issues, and support participant needs
Flag follow-up tasks from calls
Video & Resource Management
Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions)
Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources)
Organize and maintain all assets in Google Drive
Participant Support & Community Management
Answer emails and community messages with professionalism and empathy
Direct clients to the resources that answer their question
Monitor engagement and flag drop-offs or disengaged participants- followup with them.
Admin, QA, and Continuous Improvement
Regularly test and maintain program links, automations, and lesson sequencing
Keep SOPs up to date and improve processes over time
Suggest improvements based on participant feedback and operational bottlenecks
Collecting testimonials from participants
Updating the website with testimonials and other edits

Ideal Candidate Profile
Required Skills

3+ years of experience managing operations for online programs, courses, or memberships
Strong Kajabi experience (or similar LMS)
Confident using:
Descript (video editing)
Canva (design updates)
Zoom (hosting and breakout room admin)Google Workspace, Typeform
Stripe (basic billing/admin)
Excellent English (spoken and written)
Extremely organized, with proven ability to manage time-sensitive weekly workflows

Nice to Have

Familiar with an email management system, Klaviyo, Zapier, or Notion
Background in health or wellness, or experience working alongside clinicians or coaches
Comfortable handling both customer support and live event logistics
Independent and comfortable running a program without constant oversight
Soft Skills
Calm under pressure, especially during live calls
Warm, respectful, and clear communicator
Values precision, accuracy, and documentation
Self-directed, proactive, and dependable
Solution-oriented mindset with a willingness to improve systems

Work Structure & Compensation
Location: Remote (Philippines-based)
Timezone: Must overlap with NZ business hours for key meetings and live calls
Start Date: ASAP (ideally within 23 weeks) Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Management and Manufacturing
Industries Outsourcing and Offshoring Consulting

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