Operations Manager

4 hours ago

Pasig, National Capital Region, Philippines cxperts Full time ₱1,200,000 - ₱2,400,000 per year
Job Summary:

We are seeking a results-driven Operations Manager to oversee and optimize day-to-day operations for our retail account. The ideal candidate will ensure operational excellence, drive performance metrics, and lead cross-functional teams to deliver exceptional customer service and business outcomes.

Key Responsibilities:
  • Operational Oversight: Manage daily operations across retail sites/accounts, ensuring efficiency, compliance, and service quality.
  • Team Leadership: Supervise and mentor team leads and staff, fostering a high-performance culture.
  • Client Management: Serve as the primary point of contact for the retail client, ensuring alignment with business goals and service expectations.
  • Process Improvement: Identify gaps and implement process enhancements to improve productivity and customer satisfaction.
  • Performance Monitoring: Track KPIs, analyze data, and generate reports to inform strategic decisions.
  • Inventory & Logistics: Oversee inventory control, supply chain coordination, and vendor management.
  • Budget Management: Assist in planning and managing budgets, cost control, and resource allocation.
  • Compliance & Standards: Ensure adherence to company policies, safety regulations, and industry standards.
Qualifications:
  • Minimum of 5 years' experience in operations management, preferably in retail or BPO environments.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in data analysis and operational tools (e.g., Excel, ERP systems).
  • Ability to work in a fast-paced, client-facing environment.
Preferred Skills:
  • Experience managing large teams or multi-site operations.
  • Familiarity with retail KPIs and customer experience metrics.
  • Lean Six Sigma or similar process improvement certification is a plus.

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