
Operations Manager
1 day ago
We are seeking a results-driven Operations Manager to oversee and optimize day-to-day operations for our retail account. The ideal candidate will ensure operational excellence, drive performance metrics, and lead cross-functional teams to deliver exceptional customer service and business outcomes.
Key Responsibilities:- Operational Oversight: Manage daily operations across retail sites/accounts, ensuring efficiency, compliance, and service quality.
- Team Leadership: Supervise and mentor team leads and staff, fostering a high-performance culture.
- Client Management: Serve as the primary point of contact for the retail client, ensuring alignment with business goals and service expectations.
- Process Improvement: Identify gaps and implement process enhancements to improve productivity and customer satisfaction.
- Performance Monitoring: Track KPIs, analyze data, and generate reports to inform strategic decisions.
- Inventory & Logistics: Oversee inventory control, supply chain coordination, and vendor management.
- Budget Management: Assist in planning and managing budgets, cost control, and resource allocation.
- Compliance & Standards: Ensure adherence to company policies, safety regulations, and industry standards.
- Minimum of 5 years' experience in operations management, preferably in retail or BPO environments.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in data analysis and operational tools (e.g., Excel, ERP systems).
- Ability to work in a fast-paced, client-facing environment.
- Experience managing large teams or multi-site operations.
- Familiarity with retail KPIs and customer experience metrics.
- Lean Six Sigma or similar process improvement certification is a plus.
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