Relationship Manager

Relationship Building & Account Management

• Develop and nurture long-term, strategic relationships with both new and existing clients.
• Act as the primary point of contact, ensuring smooth communication between clients and internal teams.
• Use a consultative approach to identify clients’ business goals and provide value-added services that drive results.
• Proactively engage clients through regular communication to address their needs before they arise.
• Leverage strong relationships to generate client referrals and uncover new business opportunities.
• Oversee contract renewals and negotiations, ensuring high client satisfaction and retention.
• Facilitate regular client feedback sessions to measure satisfaction and improve service quality.
• Provide strategic insights for marketing campaigns based on your close interactions with clients.
• Foster client relationships through personal engagement, including face-to-face meetings, events, and informal get-togethers.

Client Management

• Develop strategic plans to manage, grow, and optimize client accounts.
• Monitor account performance, delivering regular reports and insights to clients.
• Quickly resolve client issues or concerns to maintain high satisfaction and loyalty.
• Ensure clients fully understand and benefit from our full range of services and offerings.

Upselling & Cross-Selling

• Identify and seize opportunities for upselling and cross-selling, tailoring solutions to meet client objectives.
• Present compelling, customized proposals that align with client needs and showcase additional value.
• Monitor sales performance and analyze client data to uncover trends and new opportunities.
• Partner with the sales team to align strategies and drive revenue growth.
• Stay up-to-date on the agency's services to confidently communicate value to clients.

Consulting

• Take a strategic, consultative approach to helping clients achieve their business goals.
• Conduct thorough assessments to identify client challenges and provide tailored recommendations.
• Offer expert advice based on industry trends and best practices to elevate client growth.
• Serve as a trusted advisor, asking probing questions to challenge clients’ perspectives and drive business improvement.
• Deliver impactful presentations and proposals that demonstrate our expertise and solutions.
• Stay ahead of industry trends through continuous learning and professional development.

Project Management

• Collaborate with project managers to ensure resources and teams are aligned with client goals and deadlines.
• Maintain clear and consistent communication between clients and internal stakeholders to meet project expectations.
• Proactively address any delays, ensuring projects are completed on time.
• Utilize project management tools like ClickUp and Instagantt to manage tasks and provide clients with transparency.
• Work closely with internal teams to identify areas for process improvement and operational efficiency.
• Collaborate with internal teams to identify opportunities for process improvement and efficiency.

Pitches and Presentations

• Lead and organize client meetings and pitches, effectively communicating ideas and strategies.
• Participate in brainstorming and creative ideation for pitches, client projects, and strategic initiatives.

Industry Knowledge

• Stay current on market developments and trends within advertising, digital, creative, technology, and marketing.
• Continuously update your knowledge to ensure clients receive cutting-edge advice and solutions.

Requirements:

• Outstanding interpersonal and relationship-building skills.
• Analytical mindset with a focus on data-driven decisions.
• Excellent verbal and written communication skills, with experience presenting to clients.
• Proficiency with digital collaboration tools like Google Drive and ClickUp.
• Strong organizational and multitasking abilities.
• Entrepreneurial spirit with a proactive approach to problem-solving.
• Familiarity with digital marketing, advertising, creative, or technology industries is a plus.
• Proficiency in Google Suite, especially Google Sheets for reporting and analysis.