Training Facilitator

IntouchCX Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Training Facilitator role at IntouchCX IntouchCX Manila, National Capital Region, Philippines Join to apply for the Training Facilitator role at IntouchCX About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.To learn more about us and our culture, follow the link to Our Story - The JobWe are changing the way people think about customer service, and we need your help We’re seeking a Trainer to deliver training modules and run classes for our team members.Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.As Training Facilitator, You Will…Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Develops and administers knowledge assessment testing Assist with QA monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage new Trainers and Training Facilitators International Travel is Required As Training Facilitator, You Have…BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Human Resources Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at IntouchCX by 2x Learning and Development Manager (Behavioral and Functional) Pasay, National Capital Region, Philippines 4 days ago Learning and Development Manager (IAB - - PTL&D) Manila, National Capital Region, Philippines 1 month ago Makati, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 2 weeks ago Makati, National Capital Region, Philippines 4 weeks ago Taguig, National Capital Region, Philippines 1 week ago Pasig, National Capital Region, Philippines 2 months ago Mandaluyong, National Capital Region, Philippines 2 days ago Pasig, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 3 weeks ago Quezon City, National Capital Region, Philippines 1 month ago Quezon City, National Capital Region, Philippines 6 days ago Pasay, National Capital Region, Philippines 17 hours ago Manila, National Capital Region, Philippines 19 hours ago Quezon City, National Capital Region, Philippines 2 weeks ago Quezon City, National Capital Region, Philippines 1 week ago Quezon City, National Capital Region, Philippines 1 month ago Taguig, National Capital Region, Philippines 2 weeks ago Quezon City, National Capital Region, Philippines 1 day ago Deputy Training Manager - Voice & Accent Training Quezon City, National Capital Region, Philippines 22 hours ago Quezon City, National Capital Region, Philippines 1 week ago HR Business Partner and Training Manager Pasig, National Capital Region, Philippines 2 weeks ago Libis Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager) Quezon City, National Capital Region, Philippines 5 days ago Quezon City, National Capital Region, Philippines 1 month ago Makati, National Capital Region, Philippines 20 hours ago Makati, National Capital Region, Philippines 1 week ago Training Specialist (Photo Editing) (25215) Manila, National Capital Region, Philippines 4 weeks ago Training Specialist (Corporate Travel Account – GDS) Pasig, National Capital Region, Philippines 3 weeks ago Product Training Specialist – FMCG Account Taguig, National Capital Region, Philippines 3 weeks ago We’re unlocking community knowledge in a new way. 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