Training Officer

6 hours ago

Manila, National Capital Region, Philippines e57e008f-2349-4d7a-ac78-3fc0338c36ae Full time ₱1,500,000 - ₱3,000,000 per year

Training Officer (Collections) | Hybrid

We are seeking a highly motivated Training Officer to join our dynamic Collections Training team.

Key Responsibilities:

Training Design, Development, and Delivery

  • Facilitate a variety of training programs (e.g., product knowledge, soft skills, compliance) using diverse methods (in-person, virtual, blended)
  • Adapt training materials and delivery style to suit different learning preferences and audience levels
  • Conduct Needs Assessments in collaboration with department managers to identify critical skill gaps
  • Design and develop high-quality, engaging training content, including presentations, job aids, and exercises

Analysis and Reporting

  • Measure and evaluate the effectiveness of training programs using methods such as Kirkpatrick's levels and ROI analysis
  • Analyze performance data (e.g., QA scores, key performance indicators) to determine the impact of training and pinpoint areas for improvement
  • Compile and present detailed analytical reports on training outcomes, trends, and recommendations to the Training Manager
  • Assist the Training Manager in conducting TNAs and Leadership Training Programs

Administration and Compliance

  • Manage and update the Learning Management System (LMS) with course materials, registration, and completion records
  • Ensure all training documentation is accurate, up-to-date, and compliant with organizational standards and industry regulations
  • Collect and analyze trainee feedback to continuously refine and enhance training modules

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Work from home

Work Location: In person

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