Training and Quality Manager
4 weeks ago
IntouchCX Manila, National Capital Region, Philippines Training and Quality Manager IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term relationships with our brand partners and empowering our people to drive positive change. We are seeking a Quality Assurance and Training Manager to deliver extraordinary results for our clients. Working closely with multiple departments, this role is responsible for identifying areas of opportunity, developing solution plans, coaching team members and ensuring key metrics are achieved. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our clients. Responsibilities Proactively solicit and provide feedback by being honest and transparent. Plan, develop and implement comprehensive professional development and training plans. Promote an inclusive learning environment and facilitate staff meetings. Set and provide direction of new initiatives, opportunities and foster "best in practice" training and professional development. Provide coaching to global staff in quality assurance and training to support superior performance. Responsible for the effective selection, development, supervision, evaluation and training of direct reports. Perform routine audits and track call performance. Become the Subject Matter Expert (SME) and provide insight on behaviors, patterns, and quality compliance to the Operation Managers. Assist with or conduct training to keep the team updated on changes that may occur in information or procedures. Assign and monitor workload and performance of Trainers and Quality Analysts. Participate in calibration sessions and ensure Quality Analysts complete timely calibration evaluations. Address inconsistent scoring through coaching and assist with facilitation exercises, as assigned. Identify and document any training and/or quality performance issues and elevate them to the Operations Manager, as appropriate. Work with client and Operations Manager to perform corrective action. Deliver corrective disciplinary, up‑skilling and coaching actions as appropriate, and per company policy. Qualifications 3+ years of leadership experience, preferably in the customer service industry. Post‑secondary education preferred. Demonstrated, progressive leadership and management skills, preferably in a contact center environment. Experience leading teams in a global capacity. Experience working in a fast paced environment across multiple locations globally. Strong verbal and written communication skills. Exceptional organizational and time management skills – must be able to multitask and prioritize. Superior analytical, problem‑solving and decision‑making skills. Demonstrated understanding of adult learning principles and/or training methodologies (ILT, eLearning, etc.). Understanding of continuous improvement plans. Good understanding of business acumen. Independent thinker. Excellent presentation skills. #J-18808-Ljbffr
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Training and Quality Officer
2 weeks ago
Ortigas, Metro Manila, Philippines GameClub SEA Full time ₱900,000 - ₱1,200,000 per yearTraining and Quality OfficerLocation: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: SpecialistReporting to: Player Support ManagerIndustry: Gaming / Digital EntertainmentAbout GameClubGameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a CS team that...
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Vice President of Training and Quality
3 days ago
Manila, Philippines TP Full timeTP Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Vice President of Training and Quality role at TP TP Manila, National Capital Region, Philippines Join to apply for the Vice President of Training and Quality role at TP Maximize Your Impact with TPWelcome to TP, a global hub of innovation and...
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Quality System Training Lead
2 weeks ago
Manila, National Capital Region, Philippines iRhythm Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearCareer-defining. Life-changing.At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big...
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Quality System Training Lead
2 weeks ago
Manila, National Capital Region, Philippines iRhythm Technologies Full time ₱1,200,000 - ₱2,400,000 per yearCareer-defining. Life-changing.At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big...
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Associate Director – Training
2 weeks ago
Manila, Philippines Epergne Solutions Full timeAssociate Director – Training & Quality (Clinical) Join to apply for the Associate Director – Training & Quality (Clinical) role at Epergne Solutions . Job Role: Associate Director – Training & Quality (Clinical) Job Location: Manila, Philippines Experience: 10+ Years Responsibilities: Lead and manage clinical training and quality programs across...
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Quality System Training Lead
2 weeks ago
Manila, National Capital Region, Philippines iRhythm Full time $90,000 - $120,000 per yearCareer-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think...
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Training Manager
2 weeks ago
Manila, National Capital Region, Philippines iCrescendo INC. Full time ₱400,000 - ₱800,000 per yearTraining Manager_Insurance/MortgageAt least 2-3 years of BPO experience as an Assistant Training Manager or equivalent in Banking Domain (Insurance and Mortgage)Graduate of a bachelor's degreeCertifications in training and development is a plusCommunication & Interpersonal Skills-Strong verbal and written communication-Stakeholder management-Coaching and...
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Quality System Training Lead
4 weeks ago
, Metro Manila, Philippines iRhythm Technologies, Inc. Full timeQuality System Training Lead The Quality System Training Lead is responsible for managing and implementing the process associated with the training of iRhythm employees across multiple sites to maintain compliance to processes and standards. Responsibilities Maintenance and continuous improvement of the training process at iRhythm Identify and assign...
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Training Manager
2 weeks ago
Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,200,000 - ₱1,400,000 per yearBudget: 110K standard budget.Work location: Alphaland, MakatiWork Arrangement: Work On SiteShift Schedule: GYPosition OverviewWe are seeking a dynamic Training Manager to lead and enhance training programs focused on mortgage and insurance domains within a fast-paced BPO environment. This role will involve designing, delivering, and evaluating training...
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Training Manager
2 weeks ago
Manila, National Capital Region, Philippines GodHeir Services Full time ₱800,000 - ₱1,200,000 per yearWe are urgently looking for an experienced Training Manager to join a leading BPO account focused on Mortgage and Insurance processes.Key Details:Salary Budget: Up to PHP 110,000 (depending on experience and assessment)Location: Alphaland, Makati CityWork Arrangement: 100% On-siteShift: Graveyard shift (US hours)Start Date: Immediate / ASAPInterview...
