Process and Comm Training Analyst

Facilitates multi-week new hire training for Call Center Associates (Academies) Performs analysis to understand client transactions in order to create process improvements. Participate in project transitions such as product launches. Prepares training material and transition documents for new processes, accounts & clients programs for the respective service...

We are hiring for BPO Quality Analysts ASAPLocation is either BGC or Masinag, AntipoloShifting ScheduleSalary is up to 35KRequirements:At least HS Grad1-2 years QA background in a call center environmentMust have handled an International Financial AccountGood commsCan start ASAP

Inbound Calls half of the shift. > Worked with Agencies and OTC Analysts in dispatching cases to the appropriate department. > OTC should utilize Agency Comm when assessing single client issues that need resolution. The internal email address that OTC uses, , will send an automated email with the SR number it has been assigned. The external email address, ,...

Are you detail-oriented, tech-savvy, and passionate about improving customer experiences through data and process optimization? Join our team as an Associate Business Process Analyst and play a key role in enhancing service delivery across our operations.About the RoleAs an Associate Business Process Analyst, you will support internal teams and business...

Are you a strategic thinker with a passion for data, analytics, and customer experience? Join our team as a Senior Business Process Analyst and lead impactful initiatives that enhance service delivery and operational efficiency through advanced speech analytics tools like Nexidia.About the RoleAs a Senior Business Process Analyst, you will be responsible for...

Job Overview:We are seeking a highly skilled and motivatedLead Associate – Process Training (USRN)to support our USRN Healthcare account. The ideal candidate will have strong experience in training delivery, excellent communication skills, and a solid understanding of US Healthcare processes.Key Responsibilities:Collaborate with Operations, Training, and...

Job SummaryThe role supports organizational change initiatives, particularly around technology rollouts like the telephony project, by coordinating stakeholder engagement, communications, training, and deployment logistics. It involves crafting clear messaging, facilitating training programs, and collaborating with cross-functional teams to ensure smooth...

Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

About the RoleLocation: Ermita, ManilaRole Type: Full-timeDepartment: Sales Capability and EfficiencyReporting to: Business Information and Analytics ManagerAs a Sales Data Analyst, you will ensure the availability of updated and insightful dashboards/reports that support decision-making and action planning. You will collaborate with teams to determine...