Service Desk Analyst
1 week ago
Job Summary: Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Job Responsibilities: Systematically interprets user problems and identifies solutions and possible side effects. Uses experience to address user problems and interrogates database for potential solutions with a priority to complete incidents or requests by First Call Resolution. Escalates complex or unresolved incidents by Swarming, to connect appropriate resources to the initial point of contact for seeing the issue through to resolution. Records and tracks issues from the outset to the conclusion. During change, acts systematically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements. Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process, and advises relevant persons of actions taken. Qualifications: Possess 1+ years of professional experience working in the Technology Support field and supporting services underneath. An appetite for entrepreneurship and enjoy working on projects end-to-end. Strong attention to detail. Fluent in Written and Spoken Business English Communications. Familiar with basic security concepts and technologies. #J-18808-Ljbffr
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Service Desk Analyst
1 week ago
Taguig, National Capital Region, Philippines Eastvantage Full time ₱40,000 - ₱60,000 per yearWe're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...
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Service Desk Analyst
7 days ago
Taguig, Philippines Ubiquity Full timeService Desk Analyst Job Summary: Service Desk Analysts manage one or more service desk channels, acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries and evaluate and resolve issues relating to IT equipment and applications. They provide technical...
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Service Desk Analyst
3 weeks ago
Taguig, Philippines HCLTech Full timeHCLTech Taguig, National Capital Region, Philippines Job Title L1 Service Desk Analyst Job Qualifications Encouraging candidates with BPO experience at least 1 year . Relevant Service Desk Experience is an advantage. Basic knowledge about software and hardware applications. Basic knowledge or familiarity with computer configuration and troubleshooting....
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Service Desk Analyst
6 days ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱45,900 per yearIT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...
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Service Desk Analyst
1 week ago
Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱400,000 - ₱450,000 per yearAbout the RoleThe Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform in-depth...
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Junior Service Desk Analyst
2 weeks ago
Taguig, Philippines Eastvantage Full timeOverview We're Hiring: Junior Service Desk Analyst! We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location Location: Taguig, Philippines...
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Service Desk Analyst
4 weeks ago
Taguig, Philippines Eastvantage Full timeAbout the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...
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Service Desk Analyst
3 days ago
Taguig, Philippines Eastvantage Full timeAbout the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...
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Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱250,000 - ₱500,000 per yearJob Summary: Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care...
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Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱800,000 - ₱1,200,000 per yearJob Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...
