
Service Desk Analyst
5 days ago
About the Role
The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.
Key Responsibilities
- Resolve escalated technical issues and perform in-depth troubleshooting across hardware, software, and networks.
- Deliver clear and effective customer support, managing expectations and providing updates.
- Collaborate with L3 teams and cross-functional IT groups for complex problem resolution.
- Document incidents, resolutions, and create knowledge base articles.
- Provide end-user training, guidance, and user documentation.
- Perform system administration, user account management, and monitor system performance.
- Assist with software updates, patch management, and remote user support.
- Support Service Desk operations, including Office 365 administration, account modifications, and alert handling.
- Contribute to process improvement and adherence to ITIL best practices.
Qualifications
- Bachelor’s degree in Computer Science or related field (preferred).
- Microsoft certifications (MCSA/MCP) and Cisco CCNA are advantageous.
- ITIL Foundation v4 certification required.
- Minimum 3 years’ experience in service desk or technical support roles, ideally within Managed/Professional Services.
- Strong knowledge of ITIL framework and modern IT support practices.
-
Service Desk Analyst
4 days ago
Taguig, National Capital Region, Philippines Eastvantage Full time ₱40,000 - ₱60,000 per yearWe're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...
-
Service Desk Analyst
2 days ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱45,900 per yearIT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...
-
Service Desk Analyst
4 days ago
Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱400,000 - ₱450,000 per yearAbout the RoleThe Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform in-depth...
-
Service Desk Analyst
2 weeks ago
Taguig, Philippines Eastvantage Full timeAbout the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...
-
L1 Service Desk Analyst
2 weeks ago
Taguig, Philippines HCLTech Full timeOverview L1 Service Desk Analyst – 100% onsite in McKinley Hill, Taguig City, Philippines; Graveyard Shift or Shifting Schedule. About This Role: As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Qualifications: With...
-
IT Service Desk Analyst IT Service Desk Analyst
2 weeks ago
Taguig, Philippines JK Network Services Full timeCOMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: IT Service Desk Analyst Company Industry: BPO Work Location: BGC, Taguig Work Schedule: Shifting schedule Salary: Php 30,000-40,000 Work Set Up: On-site JOB REQUIREMENTS: College Graduate/Undergraduate are open to apply. At least 1-year BPO experience and...
-
Taguig, Philippines JK Network Services Full timeCOMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: IT Service Desk Analyst Company Industry: BPO Work Location: BGC, Taguig Work Schedule: Shifting schedule Salary: Php 30,000-40,000 Work Set Up: On-site JOB REQUIREMENTS: College Graduate/Undergraduate are open to apply. At least 1-year BPO experience and...
-
Service Desk Analyst
2 weeks ago
Taguig, Philippines Dynamic Talent Solutions Full timeRole: L1 Service Desk Analyst Work Location:Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up:This 100% onsite/office reporting. Open, log, prioritize, assign, close tickets logged in the IT Service Desk. ...
-
IT Service Desk Analyst
4 days ago
Taguig, National Capital Region, Philippines HCLTech Full time ₱250,000 - ₱500,000 per yearRole: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We are few blocks away from Venice Grand Canal Mall)Work Schedule: Candidate must be amenable to work in graveyard shift or shifting schedule.Work Set Up: This 100% onsite/office reporting.Qualifications:Candidate must possess at...
-
IT Service Desk
4 days ago
Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱900,000 - ₱1,200,000 per yearThe IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...