Service Desk Analyst

16 hours ago

Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱800,000 - ₱1,200,000 per year

Job Summary:
Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks.

Job Responsibilities:

Systematically interprets user problems and identifies solutions and possible side effects.Uses experience to address user problems and interrogates database for potential solutions with a priority to complete incidents or requests by First Call ResolutionEscalates complex or unresolved incidents by Swarming, to connect appropriate resources to the initial point of contact for seeing the issue through to resolutionRecords and tracks issues from the outset to the conclusion.During change, acts systematically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.Maintains records, informs users about the process, and advises relevant persons of actions taken.


Qualifications: (Knowledge, Skills, Experience)

Possess 1+ years of professional experience working in the Technology Support field and supporting services underneath.An appetite for entrepreneurship and enjoy working on projects end-to-end.Strong attention to detail.Fluent in Written and Spoken Business English Communications.Familiar with basic security concepts and technologies.

  • Service Desk Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱250,000 - ₱350,000 per year

    Position: Service Desk Analyst Schedule: Night shiftSetup: OnsiteLocation: Taguig/PampangaEmployment: Fulltime/ Regular Job Description- the first point of contact for end users seeking technical assistance over the phone, email, or chat. This role is responsible for troubleshooting basic IT issues, escalating complex problems to higher-level support teams,...

  • Junior Service Desk Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per year

    We're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...

  • Service Desk Analyst

    15 hours ago

    Taguig, National Capital Region, Philippines Ubiquity Full time ₱250,000 - ₱500,000 per year

    Job Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...

  • Junior Service Desk Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱300,000 - ₱360,000 per year

    The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...

  • Service Desk Analyst 1

    2 weeks ago

    Taguig, National Capital Region, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    The Service Desk Analyst 1 is responsible for delivering first-level service and support of end-user service requests and computing issues to include, but not limited to: Internationally offices and call centersAll remote and work at home employeesExternal access to internal systemsAll end-user devices and software that connect to the Asurion network.The...

  • Service Desk Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱250,000 - ₱350,000 per year

    The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...

  • Service Desk Analyst

    17 hours ago

    Taguig, National Capital Region, Philippines ECI Full time ₱1,500,000 - ₱3,000,000 per year

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Service Desk Analyst

    15 hours ago

    Taguig, National Capital Region, Philippines ECI Full time ₱900,000 - ₱1,200,000 per year

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Service Desk Analyst

    1 week ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱25,000 - ₱50,000 per year

    Service Desk SpecialistLocation:Onsite – BGC, TaguigShift:Nightshift (EST)Experience:Minimum1.9 yearsof experience in IT Service Desk or Technical SupportAbout the Role:IT By Design is looking for aService Desk Specialistto join our growing IT team. The ideal candidate has strong technical troubleshooting skills, a customer-first mindset, and a passion for...

  • IT Service Desk Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱470,400 - ₱587,200 per year

    We need 20 IT Service Desk Team Lead in Taguig 1 Day Hiring ProcessLocation: One World Square, Upper McKinley Hill Taguig City  Set-up: OnsiteJob Title: Service Desk Team LeadSchedule: Graveyard shift & shifting scheduleStart date: ASAP/OctoberJob description:As a Service Desk Team Leader, you will oversee a team of Service Desk Analysts, managing daily...