E-commerce Customer Service Specialist

3 weeks ago

Makati, Philippines Reefan International Limited Full time

Customer Support : Provide professional product consultation and after-sales support to customers via email, phone, and online chat. Order Management : Handle customer orders, including inquiries, modifications, cancellations, and returns/exchanges, ensuring customer needs are met. Problem Solving : Identify and resolve customer issues promptly to enhance customer satisfaction and maintain the company's image. Address customer complaint : Monitor and address customer negative reviews on e-commerce platforms, social media, and app markets, etc. and resolve customer issues effectively. Feedback Collection : Gather customer feedback, compile reports, and provide improvement suggestions to optimize products and services. Team Collaboration : Work closely with sales, logistics, and other teams to ensure smooth information flow and quick response to customer needs. Other tasks: Other work tasks assigned by the supervisor. Qualifications : Education : Associate degree or higher, preferably in a related field. Experience : 3 years experience in e-commerce customer service, familiar with Amazon, Shopify platform. Language Skills : Good English communication skills, both written and spoken; knowledge of other languages is a plus. Skills : Familiarity with 3C electronics products and a basic understanding of trouble shooting steps; strong customer service mindset and communication skills, strong problem-solving abilities. Familiar with customer service systems and related tools, with data analysis capabilities. Personal Traits : Patience, attention to detail, and a positive work attitude; ability to maintain good performance under pressure. 8X24Hshift schedule : Able to accept 8X24H shift work schedule. Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a customer service specialist? Do you have customer service experience? How would you rate your English language skills? Which of the following languages are you fluent in? Customer Service Representative (URGENT HIRING) 23d ago Smartrade 8d ago What can I earn as a Customer Service Specialist #J-18808-Ljbffr

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