Technical Support Specialist

2 weeks ago


Davao City, Philippines Hunt St, Pty Full time

Looking for Filipino (Philippines-based) candidates

Job Role: Technical Support

Compensation range: $2,000 - $2,500 AUD/ Monthly

Engagement type: Independent Contractor

Work Schedule: 40 hours per week, with flexibility to choose working hours. Some overlap with AEST hours is expected to support real-time communication.

Who We Are:

Pipereply is a fast-growing Software-With-A-Service (SWaS) company working exclusively with Australian solar and trade businesses.
We help our clients automate operations, streamline customer communication, and integrate the tools that power their business — all through a highly customised CRM platform built on Go High Level (GHL), enhanced with custom automations, API integrations, and AI assistants.

We’re a remote-first team with a relaxed, no-BS culture, but we set clear targets, maintain high standards, and value long-term relationships with both clients and teammates.

Who The Client Is:

For this role, you’ll be engaged directly by Pipereply as an independent contractor. We are not an outsourcing agency — all roles are 100% remote, and you’ll work from home while collaborating with our Australian-based team.

Our mission is to help Australian solar and trade companies scale more efficiently by combining automation, AI, and integrations in ways that give them a competitive edge.

About the Role

We’re looking for a Technical Support Specialist with a developer’s mindset — someone who doesn’t just report problems, but traces them to the source, interprets logs, and understands cause and effect.

You’ll be the first line of technical support for a growing CRM and automation platform built on Go High Level. That means troubleshooting workflow bugs, integration issues, form logic problems, and the occasional edge-case scenario that requires real debugging skills.

At Pipereply, we value proactive problem-solvers who can think outside the box and operate with a high level of detail. Yes, we use AI — and we encourage it — but we want people who know when AI is a tool, not a crutch.

If your first instinct is to let AI do all the thinking, this role isn’t for you. We’re looking for people who:

  • Combine AI with independent critical thinking
  • Understand the limitations and risks of AI tools
  • Cross-check AI output before acting
  • Spot the subtle problems AI might miss

Experience with OpenAI and Anthropic is a plus, but thinking for yourself is a must.

Key Responsibilities

  • Provide hands-on technical support for Go High Level issues, including workflows, automations, integrations, and user-facing glitches
  • Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction
  • Configure, test, and refine automations, triggers, forms, and custom workflows
  • Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes
  • Test and verify updates before release, proposing improvements, not just quick patches
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions
  • Suggest platform performance and user experience improvements based on real-world insights

Required Skills and Qualifications:

  • Solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role
  • Developer’s mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures
  • Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting
  • Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment
  • Comfortable working with APIs, JSON payloads, and integrations (Zapier/Make experience a plus)
  • Strong written communication skills for clear, text-based client communication
  • Self-starter who digs into problems without waiting for step-by-step instructions
  • Familiarity with Twilio, Google Workspace, Slack

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

  • Be available for meetings and collaboration during core Australian Eastern Standard Time (AEST) business hours
  • Attend daily stand-up meetings with the Pipereply team
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
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