
IT Technical Support
8 hours ago
The IT Technical Support Specialist provides first-line technical support to end-users within the organization. This role is responsible for resolving a wide range of IT issues, including hardware and software troubleshooting, network connectivity problems, and user account management.
Overview ResponsibilitiesProvide technical support to end-users:
- Respond to user inquiries and resolve technical issues via phone, email, and in-person.
- Troubleshoot and resolve hardware and software problems, including computer, printer, and peripheral issues.
- Diagnose and resolve network connectivity problems, including internet access, VPN connections, and Wi-Fi issues.
- Assist users with password resets, account lockout issues, and other account-related problems.
- Install, configure, and troubleshoot software applications.
- Provide basic training and support to end-users on IT-related topics.
Maintain and support IT infrastructure:
- Assist with the maintenance and support of computer hardware and software.
- Perform basic system administration tasks, such as user account creation and maintenance.
- Assist with the deployment and maintenance of IT equipment.
- Maintain accurate records of all support requests and resolutions.
Other duties as assigned:
- Participate in IT projects and initiatives as needed.
- Assist with the development and maintenance of IT documentation.
- Adhere to all IT policies and procedures.
- Maintain confidentiality of all user data.
- Associate's degree in Information Technology, Computer Science, or a related field preferred.
- 1-2 years of experience in providing technical support in a corporate environment.
- Strong understanding of computer hardware and software.
- Experience with troubleshooting common IT issues.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
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