IT Technical Support

8 hours ago


Davao del Sur Philippines COREDEV SOLUTIONS Full time

The IT Technical Support Specialist provides first-line technical support to end-users within the organization. This role is responsible for resolving a wide range of IT issues, including hardware and software troubleshooting, network connectivity problems, and user account management.

Overview Responsibilities

Provide technical support to end-users:

  • Respond to user inquiries and resolve technical issues via phone, email, and in-person.
  • Troubleshoot and resolve hardware and software problems, including computer, printer, and peripheral issues.
  • Diagnose and resolve network connectivity problems, including internet access, VPN connections, and Wi-Fi issues.
  • Assist users with password resets, account lockout issues, and other account-related problems.
  • Install, configure, and troubleshoot software applications.
  • Provide basic training and support to end-users on IT-related topics.

Maintain and support IT infrastructure:

  • Assist with the maintenance and support of computer hardware and software.
  • Perform basic system administration tasks, such as user account creation and maintenance.
  • Assist with the deployment and maintenance of IT equipment.
  • Maintain accurate records of all support requests and resolutions.

Other duties as assigned:

  • Participate in IT projects and initiatives as needed.
  • Assist with the development and maintenance of IT documentation.
  • Adhere to all IT policies and procedures.
  • Maintain confidentiality of all user data.
Qualifications
  • Associate's degree in Information Technology, Computer Science, or a related field preferred.
  • 1-2 years of experience in providing technical support in a corporate environment.
  • Strong understanding of computer hardware and software.
  • Experience with troubleshooting common IT issues.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
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