Technical Support Specialist

1 week ago

Davao City, Philippines Sumsub Full time

Overview

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface. Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

We are looking for a Technical Support Engineer to join our team

What You Will Be Doing
  • Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
  • Performing a technical analysis of reported problems and defining plans for resolving them.
  • Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
  • Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
  • Communicating with clients using chat, email, and outbound calls.
About You
  • Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
  • Basic understanding of networking, web, API requests, and SQL.
  • Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
  • Willingness to provide excellent support service.
Nice to have
  • Familiarity with Postman or practical experience with API troubleshooting.
  • Hands-on experience in technical support for web or mobile applications.
What we offer
  • Fully remote and flexible working schedule, with access to a coworking space (in some locations).
  • Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
  • International project. Our team works from offices in Berlin, Limassol, London, and Miami, with customers in many regions.
  • 1 extra day off to celebrate your birthday.
  • 7 additional days to enjoy the Christmas & New Year holidays.
  • 7 days of sick leave (without the need for documentation).
  • Regular, fully covered team offsites to connect and collaborate.
  • Learning opportunities and support to attend industry events with the team.
The hiring stages

TA screening -> Hiring Manager Interview -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

#J-18808-Ljbffr

  • Sales Technical Support

    2 weeks ago

    , Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full time

    Responsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...

  • Technical Support Specialist

    4 days ago

    Davao City, Davao, Philippines TORCH Solutions on behalf of TORCH Solutions Full time ₱180,000 - ₱300,000 per year

    TORCH Solutions on behalf of TORCH Solutions is hiring a Full time Technical Support Specialist role in Davao City, Davao Region. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱17,000 - ₱18,000 per monthResponsible for incoming calls from the customers, answering questions and...

  • Tier 1 Technical Support Specialist

    2 weeks ago

    Davao City, Philippines Sourcefit Full time

    Position Summary: We are hiring a Tier 1 Technical Support Specialist to be the first line of defense for customers experiencing technical issues. This role focuses on rapid issue resolution, quality customer interactions, and escalating complex problems appropriately. Job Details: Work from home Monday to Friday | 8 AM to 5 PM EST (9 PM to 6 AM PHT) ...

  • Technical Support Specialist

    4 days ago

    Davao City, Davao, Philippines Nezda Technologies, Inc. Full time ₱42,000 per year

    Hiring for Technical Support Representative in DavaoSalary: Up to 42K PackageWork Setup: OnsiteQualifications:at least 1 year Technical BPO experienceIT graduate for applicants with no exp-Intermediate to advance troubleshooting experience (Computer systems & software)Basic understanding in programming languages-Amenable to work onsite

  • Technical Support

    10 hours ago

    Cebu City, Central Visayas, Philippines CodeLikeUs Technologies, Inc. Full time ₱250,000 - ₱450,000 per year

    Role DescriptionThis is a full-time on-site role for a Technical Support Specialist at CodeLikeUs Technologies, Inc. located in Cebu. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, resolving technical issues, and troubleshooting hardware problems. They will also collaborate with...

  • IT Technical Support

    2 weeks ago

    , Davao del Sur, Philippines COREDEV SOLUTIONS Full time

    The IT Technical Support Specialist provides first-line technical support to end-users within the organization. This role is responsible for resolving a wide range of IT issues, including hardware and software troubleshooting, network connectivity problems, and user account management. Overview Responsibilities Provide technical support to end-users: Respond...

  • IT Technical Support

    2 weeks ago

    , Davao del Sur, Philippines GLOBAL MOBILTY Full time

    Share Overview IT Technical Support Job Description An IT Technical Support Specialist is responsible for providing assistance to users who encounter technical issues with hardware, software, networks, and other IT systems. Their role ensures that end-users experience minimal downtime and that systems operate smoothly. Responsibilities Troubleshooting:...

  • IT Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Data Outsource Ltd. Full time ₱400,000 - ₱600,000 per year

    Job SummaryWe are looking for a Technical Support Specialist with strong knowledge of Microsoft 365 and SharePoint to join our IT support team. This role will be responsible for providing user support, troubleshooting technical issues, and ensuring the smooth operation of Microsoft and SharePoint platforms within our organization.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines Hua Yang Electronics Enterprises Corporation Full time ₱600,000 - ₱1,200,000 per year

    Technical Support Specialist:Provide technical support for CCTV, FDAS, access control, and other security systems.Assist in the configuration, testing, and commissioning of security solutions.Perform troubleshooting of security products.Support clients and internal teams with BOM creation, technical guidance and product training.Prepare and maintain...

  • Technical Support Specialist

    4 weeks ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    The SuperStaff Technical Support Specialist is a vital member of the IT department, responsible for assisting users with their technical inquiries, requests, and issues, and providing exceptional customer service. As a Technical Support Specialist, you will encompass all aspects of the lifecycle of an issue, serving as the primary point of contact for...