Tier 1 Technical Support Specialist
1 week ago
Position Summary: We are hiring a Tier 1 Technical Support Specialist to be the first line of defense for customers experiencing technical issues. This role focuses on rapid issue resolution, quality customer interactions, and escalating complex problems appropriately. Job Details: Work from home Monday to Friday | 8 AM to 5 PM EST (9 PM to 6 AM PHT) Following PH Holidays Key Responsibilities: Provide front-line support via chat, phone, and tickets for basic technical issues Troubleshoot and resolve routine customer problems efficiently and professionally Accurately document support interactions in the ticketing system Escalate unresolved or complex issues to Tier 2 or Engineering Maintain a high level of customer satisfaction through courteous communication Learn and understand the product/platform thoroughly to support users effectively Qualifications: 1–2 years experience in a technical/customer support role Strong written and verbal communication skills Familiarity with helpdesk or ticketing systems (e.g., Freshdesk, Zendesk) Excellent problem-solving and critical thinking skills Ability to work under pressure in a fast-paced environment Customer-centric mindset with attention to detail #J-18808-Ljbffr
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Technical Support Specialist
2 weeks ago
Las Piñas, Philippines StratifyIQ Full timeStratifyIQ Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Technical Support Specialist role at StratifyIQ StratifyIQ Taguig, National Capital Region, Philippines Join to apply for the Technical Support Specialist role at StratifyIQ Get AI-powered advice on this job and more exclusive features. This...
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IT Technical Support
2 weeks ago
Las Piñas, Philippines Installers PH IT Solution Full timeJob Title: IT Technical Support Specialist Overview We are looking for a knowledgeable and customer-oriented IT Technical Support Specialist to provide assistance with troubleshooting, hardware, software, and networking issues for our employees or customers. The ideal candidate will have strong technical skills, a problem-solving attitude, and the ability to...
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SAP B1 Support/ Implementation Analyst
2 days ago
Las Piñas, Philippines Integrated Aquaculture Specialist, Inc. Full timeWe are looking for a skilled and proactive professional to join our team as an SAP B1 Specialist. This role will be responsible for implementing, maintaining, and supporting SAP Business One systems to ensure smooth operations across different business processes. The ideal candidate will serve as a bridge between technical requirements and business needs,...
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Remote Technical Support Representative
2 days ago
Las Piñas, Philippines MCI Full timeRemote Work‑at‑Home | PhilippinesFull‑time – Hourly position MCI is a leading tech‑enabled business services company offering customer experience, business process outsourcing, and cloud solutions across a wide range of industries. Job Title Remote Technical Support Representative Key Responsibilities Respond to inbound technical support requests...
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IT Technical Support
2 weeks ago
Las Piñas, Philippines mc2-E bros and Company Inc Full timeOverview An IT Technical Support professional provides advanced technical assistance by troubleshooting hardware, software, and network-related issues. They install, configure, and maintain IT systems, provide solutions for system errors, and assist users with technical challenges to ensure optimal system performance. Responsibilities Troubleshoot hardware,...
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Sales Technical Support
2 weeks ago
Las Piñas, Philippines MC2-VERAR-YU REALITY CORPORATION basak branch Full timeSales Technical Support professionals assist the sales team by providing technical expertise to potential and existing customers. They help demonstrate products, answer technical queries, and offer solutions to ensure customer satisfaction. They may also collaborate with engineering teams to address technical issues and provide post-sales support....
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Technical Support Representative
2 weeks ago
Las Piñas, Philippines Mizela Corporation Full timeThe Technical Support Staff is responsible for assisting with the installation, maintenance, troubleshooting, and coordination of technical systems like CCTV, PABX, and other related equipment. The role ensures the proper functioning of systems, provides client support, and maintains compliance with safety standards. Responsibilities Install and configure...
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Customer Support Specialist
2 weeks ago
Las Piñas, Philippines KAMI Workforce Full timeWho are we seeking? We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you...
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Sales Technical Support
2 weeks ago
Las Piñas, Philippines mc2-cebum contraction corporation Full timeOverview A Sales Technical professional is responsible for promoting and selling complex technical products or services to clients. They must understand customer needs, present tailored solutions, demonstrate product capabilities, and close sales while maintaining strong customer relationships. Qualifications Strong understanding of technical...
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IT Support Specialist
1 week ago
Las Piñas, Philippines YourBookkeepersOnline (YBO) Full timeResponsibilities Providing remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively Troubleshoot and resolve IT problems, identifying root causes, and/or escalating to supplier or partner organisations as required, to minimise downtime and disruptions Remotely install, configure,...