Customer Support Specialist

Customer Support Specialist (US Timezone 9am to 6pm EST)

Makati, National Capital Region, Asia Systems Group, Inc.

Posted today

Job Description

• Job responsibilities: handle various IT-related tasks at the office such as installation of software, deployment of machines (laptops and desktops), networking, troubleshooting of user issues, and other regular IT duties.
• Act as data protection officer for the company – in charge of data security.
• Monitor server and firewall logs.
• Monitor CCTV cameras.
• Prepare inventory of assets, IT alerts/reports, monitoring logs.
• Prepare status reports on activities.
• Other technical activities as assigned.

Job Requirements

• Graduate of a 4-year computer science course.
• At least 2 years of experience in an IT technical support role.
• Knowledgeable in both hardware and software troubleshooting.

Salary : Php13,000.00 - Php15,000.00 per month

Benefits :

• Health insurance

Schedule :

• 8 hour shift
• Day shift

Supplemental Pay :

• 13th month salary

COVID-19 considerations : protocols on acrylic dividers, alcohol, air purifiers in the office.

Ability to commute/relocate :

• Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification :

• Microsoft certification (preferred)

Technical Support Specialist

Makati, National Capital Region, Asia Systems Group, Inc.

Posted today

Job Description

• Same responsibilities and requirements as above for IT roles including installation, asset management, monitoring, and reporting.

Technical Roles: IT Technical Support

Additional postings with similar duties (see below for details).

IT Technical Support

Posted today

Job Description

• Desktop Support Engineer is responsible for repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance.
• Troubleshoot problems in a timely and accurate fashion; provide end-user assistance when required.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Escalate when needed per Service Desk processes.
• Manage service requests, software installations, new computer setups, upgrades, etc.

Qualifications :

• At least 1 year of experience in IT Support.
• Open for project-based employment (1-year renewable contract).
• Willing to work in Makati, Monday to Friday, 7AM to 4PM.
• Willing to render OT on weekends/rest days if needed.

Job Type : Fixed term (12 months)

Schedule :

• 8 hour shift

Education :

• Bachelor's (preferred)

Experience :

• IT Support: 1 year (preferred)

Technical Support Manager

Posted 334 days ago

Job Description

• Permanent

JOB SUMMARY A Service Supervisor is generally assigned for the upkeep of the company's assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs.

ROLES AND RESPONSIBILITIES

• Remote and on-site asset technical support, updating and documentation.
• Hardware and software installation and configurations.
• Periodical on-site asset maintenance.
• Assists in research and development of IT hardware requirements.
• Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation).
• Oversee and manage the team.

Requirements

• At least a graduate of any Computer, IT or related course.
• Experience in remote and on-site technical support, hardware and software installation and configurations.
• Must have at least 3 years of experience; team management experience preferred.
• Willing to work onsite in Ortigas; willing to do field work if needed.

Ecosystem (Technical Support Representative)

Posted today

Job Description

• The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team and partners with key technology providers to drive adoption of cloud services.
• Primary responsibilities include resolving internal and customer-related technical support cases and staying up to date with Google, G-Suite, and related technologies.
• Work with product teams to troubleshoot issues and create Knowledge Base articles.
• Support global Ecosystem Sales Directors and Enablement teams on Google Workspace transactions.
• Qualifications include a bachelor’s degree (IT-related preferred) or open to undergraduates with relevant experience; 1 year of technical support experience; familiarity with Windows OS and security preferred.
• Work location: temporary work-from-home/hybrid setup to Boni, Mandaluyong; flexible shift schedule.

Technical Support Representative (TSR)

Posted today

Job Description

• Urgent hiring for IT Service Desk and Technical Support Representative.
• Provide expert advice and information to potential customers regarding products/services; focus on customer service and consultative selling to drive profitability and sales.

Job Types : Full-time, Permanent

Salary : Php35,000.00 - Php40,000.00 per month

Benefits :

• Health insurance
• HMO up to Php 400,000.00 (up to 3 dependents)
• Medicine reimbursement

Schedule :

• 8 hour shift; multiple shifts including evenings, weekends, and overtime

Supplemental Pay :

• 13th month salary; bonuses; overtime; commissions

COVID-19 considerations : All processes conducted virtually; no assessments.

Location : BGC, Taguig (onsite) or as specified per role

Education :

• Bachelor's (preferred)

Experience :

• Technical support: 1 year (preferred)

Language :

• English (preferred)

Technical Support Representative (TSR) – Variant

Posted today

Job Description

• Technical Support Representative will provide technical assistance by troubleshooting hardware and software issues.

Qualifications

• College graduate with 1 year IT experience in BPO; or 2 years 5 months IT experience for undergraduates (completed 4 semesters).
• Excellent communication skills; willing to work onsite.

Salary : Php22,000.00 - Php35,000.00 per month

Benefits :

• Flexible schedule; health insurance; paid training; opportunities for promotion

Schedule :

• 8 hour shift; flexible, holidays, overtime, weekends

Education :

• Bachelor’s (preferred)

Experience :

• IT Support: 1 year (preferred)

IT Technical Support Specialist

Posted today

Job Description

• Desktop Support Engineer responsible for repairing, maintaining, and upgrading hardware and equipment; provide end-user assistance.
• Investigate, diagnose, resolve, and recover from hardware/software problems; escalate to 2nd/3rd level per Service Desk processes.
• Manage service requests, software installations, new computer setups, upgrades, etc.

Qualifications :

• At least 1 year of IT Support experience.
• Open for project-based employment; willing to work in Makati, Mon-Fri 7AM-4PM; OT on weekends if needed.

Job Type : Fixed term; Contract length: 12 months

Schedule :

• 8 hour shift

Education :

• Bachelor's (preferred)

Experience :

• IT Support: 1 year (preferred)

Final Note

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