Customer Success Specialist

Admin Support/Customer Success/Escalations Specialist

Permanent

This is a remote position.

Position Overview

As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference and improvement.
• Collaborate closely with the operations team to streamline processes and improve service delivery.
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs)

• Count of Positive Reviews
• Accuracy on Processing Cancellation Refunds
• Certificate Releasing: timely and accurate release within agreed timelines

Qualifications and Skills

• Proven experience in a client-facing role, ideally in customer support or client success
• High attention to detail with a focus on accuracy and quality of work
• Ability to thrive in a fast-paced environment and manage multiple priorities
• Strong interpersonal and communication skills, both written and verbal
• Problem-solving mindset with the ability to think strategically and execute tactically
• Capacity to work collaboratively in a team environment and independently when necessary
• Track record of meeting and exceeding performance metrics

Benefits

• WORK FROM HOME forever + AU morning shift
• Incentives such as 5-star hotel buffet
• Long term projects in a growing industry with impact on careers
• Health Insurance (after 1 year)
• International travel incentive
• Flexible work environment

Associate, Customer Relations - Philippines Based Role

Location: 1631 Taguig, National Capital Region

Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. You will be the primary point of contact for homeowners and will build strong relationships, ensure satisfaction, and resolve concerns.

Responsibilities

• Account Management: be the main point of contact for vecinos; manage turnover from CTS to DOAs to title delivery; provide quarterly project updates; liaise with internal teams; maintain records.
• Collection Support: work with the collection team to meet annual targets; communicate loan status; proactively engage delinquent accounts.

Qualifications

• Bachelor’s degree in Business Administration, Customer Service, or related field (preferred)
• Minimum 1 year in customer service or account management
• Strong communication, interpersonal, and organizational skills
• Proficiency in Microsoft Office

Why Join Us

Opportunity to make a positive impact on homeowners and work in a supportive team environment.

Disclaimer: This advertiser may restrict applicants from certain regions.

Customer Success Officer

Location: Makati, National Capital Region

Posted today

Job Description

Overall responsibility for client payroll rule implementation and software onboarding; payroll processing; data migration; onboarding and implementation of the HCMS; cross-team collaboration; project planning and timelines; client communications; and ongoing support. Includes duties related to rule validation, customization requests, and Excel-based validation.

Qualifications

• At least 2 years in a Customer Success Officer role within SaaS; led at least 5 Implementation Analysts
• Experience in software implementation and payroll calculation for multiple clients
• Knowledge of updated DOLE rules
• Advanced MS Excel skills; willingness to travel
• Strong analytical, planning and communication skills

Job Types & Benefits

Full-time, Permanent; Benefits include flexible schedule, health insurance, promotion opportunities, and 13th month salary.

Customer Success Agent

Posted today

Job Description

Key responsibilities include escalating serious issues, building relationships, resolving complaints, identifying customer needs, and adhering to procedures.

Qualifications

• Bachelor’s degree in a related field (advantageous)
• Experience in customer service; strong phone etiquette; CRM familiarity
• Excellent communication; ability to multitask; adaptable to different personalities

Customer Success Executive

Location: Taguig, National Capital Region

Posted today

Job Description

Overview of Infobip CSM role: manage onboarding, implementation, training, adoption, and retention; drive value; collaborate with internal teams; and advocate for customers. Responsibilities include onboarding leadership, renewals follow-up, relationship building, and driving customer success strategies. Qualifications include experience with B2B clients, strong communication and strategic thinking.

Customer Success Manager

Location: Makati City, National Capital Region

Posted 446 days ago

Job Description

A CSM focused on developing relationships to promote retention and loyalty; duties include building relationships, resolving issues, regular reporting, risk management, and service improvements. Responsibilities also cover onboarding, onboarding leadership, business development within existing accounts, and collaborating with HR on engagement initiatives.

Requirements: customer service knowledge, CRM experience, strong communication, and the ability to work cross-functionally.

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