Enterprise Provisioning Support Specialist

Associate Iii, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

**Description** Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

**Position Summary**:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

**What you bring to the role**:

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments. May be informal team leader.

Education: College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties._

Associate Ii, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

**Description** Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

**Position Summary**:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

**What you bring to the role**:

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Education: College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.

Customer Support Associate (Makati)

Makati, National Capital Region Confidential

Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

Responsibilities:

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend coaching sessions set up by Team Lead or QA; attend improvement training set up by the client

Qualifications:

• Customer Service in a BPO industry with at least 6 months experience
• Great level of understanding of English, capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback
• Growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
• Filipino resident in the Philippines

Work location: Ayala Ave., Makati City, Philippines

Makati, National Capital Region SetSchedule

Posted today

Technical Support Specialist

Makati, National Capital Region Asia Systems Group, Inc.

Posted today

Job Description

Job responsibilities

• Handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
• Acts as data protection officer for the company - in charge of data security
• Monitor server logs and firewall logs
• Monitor CCTV cameras
• Prepares inventory of assets, IT alerts/reports, monitoring logs
• Prepares status reports on activities
• Other technical activities

Job requirements

• Graduate of 4 year computer science course
• At least 2 years experience in IT technical support role
• Knowledgeable in both hardware and software troubleshooting

Salary: Php13,000.00 - Php15,000.00 per month

Benefits: Health insurance

Schedule: 8 hour shift, Day shift

Supplemental Pay: 13th month salary

COVID-19 considerations: protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate: Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification: microsoft certification (preferred)

IT Technical Support

Posted today

Job Description

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.

Qualifications:

• Must have at least 1y experience in IT Support
• Open for Project based employment (1yr renewable contract)
• Willing to work in Makati, Mon to Friday 7AM to 4PM
• Willing to render OT during weekend/restday if needed

Job Type: Fixed term, Contract length: 12 months

Schedule: 8 hour shift

Education: Bachelor’s (preferred)

Experience: IT Support: 1 year (preferred)

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