Key Account Manager

3 days ago

Manila, Philippines SPX Express Full time
Key Account Manager - Supply Ops, SPX Express

SPX Express Manila, National Capital Region, Philippines

Responsibilities
  • Develop and track KPIs to assess the performance of service providers.
  • Analyze performance data to identify trends, issues, and opportunities for improvement.
  • Prepare regular performance reports and presentations for internal stakeholders.
  • KPI Implementation and Management
  • Collaborate with service providers to define and agree on performance metrics.
  • Implement a KPI and penalty system to ensure accountability and service quality.
  • Conduct regular performance reviews and meetings with service providers to discuss outcomes and areas for improvement.
  • Relationship Management
  • Build and maintain strong relationships with the service providers
  • Address service provider concerns and feedback related to performance metrics.
  • Facilitate communication between service providers and internal teams to ensure alignment on expectations.
  • Identify best practices and innovative solutions to enhance service delivery.
  • Lead initiatives aimed at increasing operational efficiency.
  • Contractual and Compliance Oversight
  • Assist in the development and modification of contracts related to performance metrics and penalties.
  • Ensure compliance with contractual obligations and performance standards.
  • Collaborate with cross-functional teams to align on performance goals.
  • Participate in team meetings and contribute to strategic planning related to mid-mile delivery.
Qualifications
  • Proven experience as a Key Account Manager or in a similar role, preferably within the e-commerce or logistics industry
  • Excellent communication and interpersonal skills, with the ability to build rapport effectively.
  • Results-driven mindset with a focus on achieving and surpassing targets
  • Ability to work independently as well as collaboratively in a team environment.
  • A bachelor's degree in Industrial Engineering or other engineering-related courses is preferred.
  • Amenable to being assigned to Podium, Mandaluyong
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Internet Marketplace Platforms and Technology, Information and Internet
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