Service Desk Analyst 1
4 weeks ago
The Service Desk Analyst 1 is responsible for delivering first-level service and support of end-user service requests and computing issues to include, but not limited to: Internationally offices and call centers All remote and work at home employees External access to internal systems All end-user devices and software that connect to the Asurion network. The position requires a commitment to end-user satisfaction and experience in driving process improvement. Provide 24/7/365 first level IT support, may require shift work. Work with Asurion end-users to fulfill service requests and resolve incidents that have been raised by approved intake methods, including but not limited to phone and ticket portal. Achieve individual and team goals including quality. Organizes workload to meet deadlines as assigned by the team leadership. Build and maintain relationships with all IT and applicable business units. Maintains awareness of the current and forecasted states of the IT environment. Stay informed of current or changing trends in IT operations including the current and new offered services, policies, procedures and other external changes that could have an impact on service desk services. Adhere to service desk best practices and process frameworks, such as ITIL. Maintain the knowledge base repository, improving end-user satisfaction and reduce costs by increasing first contact resolution. Recommend productivity improvement plans by identify areas of transforming manual processes into automated or self-service solutions. Review and attend training for all current, revised or new offered services for service execution. Maintains a working knowledge of Asurion's applications and system integration. Escalates issues to leadership in a timely and appropriate manner. Develops a proficient level of understanding of the Asurion business models. Adheres to all departmental policies, process and procedures as assigned by the team leadership. Seniority level Entry level Employment type Full-time Job function Information Technology IT Services and IT Consulting #J-18808-Ljbffr
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Service Desk Analyst 1
4 days ago
Taguig, Philippines Asurion Full timeService Desk Analyst 1 - MNL page is loaded## Service Desk Analyst 1 - MNLremote type: Onsitelocations: BGC – Taguigtime type: Full timeposted on: Posted 17 Days Agojob requisition id: ASU The Service Desk Analyst 1 is responsible for delivering first-level service and support of end-user service requests and computing issues to include, but not limited...
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Service Desk Analyst 1
2 weeks ago
Taguig, National Capital Region, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per yearThe Service Desk Analyst 1 is responsible for delivering first-level service and support of end-user service requests and computing issues to include, but not limited to: Internationally offices and call centersAll remote and work at home employeesExternal access to internal systemsAll end-user devices and software that connect to the Asurion network.The...
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Service Desk Analyst
3 weeks ago
Taguig, Philippines Ubiquity Full timeService Desk Analyst Job Summary: Service Desk Analysts manage one or more service desk channels, acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries and evaluate and resolve issues relating to IT equipment and applications. They provide technical...
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Service Desk Analyst
4 weeks ago
Taguig, Philippines HCLTech Full timeHCLTech Taguig, National Capital Region, Philippines Job Title L1 Service Desk Analyst Job Qualifications Encouraging candidates with BPO experience at least 1 year . Relevant Service Desk Experience is an advantage. Basic knowledge about software and hardware applications. Basic knowledge or familiarity with computer configuration and troubleshooting....
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Junior Service Desk Analyst
4 weeks ago
Taguig, Philippines Eastvantage Full timeOverview We're Hiring: Junior Service Desk Analyst! We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location Location: Taguig, Philippines...
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Service Desk Analyst
5 days ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱250,000 - ₱350,000 per yearPosition: Service Desk Analyst Schedule: Night shiftSetup: OnsiteLocation: Taguig/PampangaEmployment: Fulltime/ Regular Job Description- the first point of contact for end users seeking technical assistance over the phone, email, or chat. This role is responsible for troubleshooting basic IT issues, escalating complex problems to higher-level support teams,...
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Service Desk Analyst
3 weeks ago
Taguig, Philippines Ubiquity Global Services, Inc. Full timeJob Summary: Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...
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Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱800,000 - ₱1,200,000 per yearJob Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...
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Junior Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per yearWe're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...
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Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines Ubiquity Full time ₱250,000 - ₱500,000 per yearJob Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...
