Quality Assurance Specialist
1 week ago
A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance Specialist (10 headcount needed) Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS: Government-mandated benefits 13th Month Pay HMO coverage Vacation Leave Credits Sick Leave Credits JOB RESPONSIBILITIES: Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations. Conduct regular quality audits and document findings accurately. Provide detailed feedback and coaching insights to agents and team leaders. Prepare and analyze daily, weekly, and monthly quality reports to identify trends and opportunities for improvement. Collaborate with Operations and Training teams to enhance agent performance and process efficiency. Participate in calibration sessions to maintain scoring consistency and fairness. Ensure full compliance with company policies, client guidelines, and industry regulations. Recommend process or policy enhancements to improve customer experience and service quality. JOB REQUIREMENTS: Open to Undergraduates At least 1 year of Quality Assurance experience in a BPO setting (required) Experience handling FinTech accounts is an advantage Willing to work onsite in Clark, Pampanga Can start immediately RECRUITMENT PROCESS: Initial Interview (Online or Face-to-Face) Final Interview Job Offer
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Quality Assurance
2 weeks ago
Clark Pampanga, Philippines J-K Network Services Full timeA well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS:...
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Quality Assurance Specialist
2 weeks ago
Clark, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite...
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Quality Assurance
2 weeks ago
Clark Pampanga, Philippines J-K Network Services Full timeA well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance / CSR (Pampanga) Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite...
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Quality Assurance Specialist
1 week ago
Clark Freeport, Philippines J-K Network Services Full timeA well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance Specialist (10 headcount needed) Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work...
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Quality Assurance
2 weeks ago
, Pampanga, Philippines J-K Network Services Full timeA well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS:...
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Quality Assurance Associate
2 weeks ago
Clark, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Associate Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite...
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Quality Assurance Specialist
3 weeks ago
, Pampanga, Philippines Travel + Leisure Co. Full timeWe Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...
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Quality Assurance Analyst
1 week ago
Pampanga, Philippines J-K Network Services Full timeClient Company: This company helps large organizations refine customer interactions and strengthen operational performance through modern, technology-supported practices. Position: Quality Assurance Analyst Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite Job Requirements:...
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Customer Support Quality Specialist
2 weeks ago
Clark, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with over 40 years of experience, providing comprehensive end-to-end solutions across diverse sectors, including finance and healthcare. Position: Customer Support Quality Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set...
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BPO Quality Assurance Specialist
2 weeks ago
Clarck City, Pampanga, Philippines J-K Network Full timeClient Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services. Position: BPO Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Salary: Php35,000 Schedule: Shifting schedule Work Set up: Work on site Benefits: ✨ Government mandated Benefits ✨ HMO...
