Current jobs related to Quality Assurance Specialist - Clark Freeport - J-K Network Services

  • Quality Assurance Engineer- Component

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines Sumitomo Electric Group Full time

    Description Position at Sumidenso Automotive Technologies Asia Corp JOB QUALIFICATIONS:BS Degree Graduate of Industrial Engineering or other related coursesHas knowledge in systems improvement related to Quality Assurance processHas basic knowledge and understanding of 7 QC ToolsWith at least 2 years' experience in a Quality Assurance role in a manufacturing...

  • Home-Based Admin and Scheduling Specialist

    6 days ago

    Clark Freeport, Philippines DelegateCX PH Inc. Full time

    Are you an organized and detail-oriented professional with a passion for supporting people in the healthcare field? We are looking for a Home-Based Admin and Scheduling Specialist to join a fast-growing U.S.-based healthcare business. In this role, you’ll handle caregiver scheduling, onboarding, and staffing coordination to ensure every shift is covered...

  • Jr. QA Engineer

    19 hours ago

    Subic Bay Freeport Zone, Philippines JK Network Services Full time

    COMPANY PROFILE: A Japanese Manufacturing Company producing ICT, communication equipment and peripherals devices Position: Quality Assurance Engineer Company Industry: Manufacturing Company Work Location: Subic Bataan Work Schedule: Regular Schedule Salary: ₱15,000 – ₱20,000 Work Set-Up: Onsite JOB REQUIREMENTS: • Graduate in Engineering or related...

  • MCPP Philippines: Freight Operations Specialist

    2 weeks ago

    MCPP Philippines (Site ), PHL, Subic Bay Freeport Zone , Saddler Pier / NSD Compound (Port Site ) Block K, NSD Compound, Zambales KBR Full time

    Title:MCPP Philippines: Freight Operations SpecialistBelong, Connect, Grow, with KBR Program Summary The Marine Corps Prepositioning Program (MCPP) is based in Jacksonville, Florida. We provide maintenance and logistic services to the U.S. Marine Corps (USMC) in support of this program.  For over 35 years we have planned, coordinated, and executed the...

Quality Assurance Specialist

1 month ago

Clark Freeport, Philippines J-K Network Services Full time

A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare.

POSITION: Quality Assurance Specialist (10 headcount needed)
Industry: BPO
Location: Clark, Pampanga
Salary Offer: Php 35,000
Work Schedule: Shifting Schedule
Work Setup: Onsite

BENEFITS:
Government-mandated benefits
13th Month Pay
HMO coverage
Vacation Leave Credits
Sick Leave Credits

JOB RESPONSIBILITIES:
Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations.
Conduct regular quality audits and document findings accurately.
Provide detailed feedback and coaching insights to agents and team leaders.
Prepare and analyze daily, weekly, and monthly quality reports to identify trends and opportunities for improvement.
Collaborate with Operations and Training teams to enhance agent performance and process efficiency.
Participate in calibration sessions to maintain scoring consistency and fairness.
Ensure full compliance with company policies, client guidelines, and industry regulations.
Recommend process or policy enhancements to improve customer experience and service quality.

JOB REQUIREMENTS:
Open to Undergraduates
At least 1 year of Quality Assurance experience in a BPO setting (required)
Experience handling FinTech accounts is an advantage
Willing to work onsite in Clark, Pampanga
Can start immediately

RECRUITMENT PROCESS:
Initial Interview (Online or Face-to-Face)
Final Interview
Job Offer