Customer Support Quality Specialist
17 hours ago
Client Company: A well-established IT and Engineering firm with over 40 years of experience, providing comprehensive end-to-end solutions across diverse sectors, including finance and healthcare. Position: Customer Support Quality Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite Benefits: ✨Government mandated benefits ✨13th Month Pay ✨HMO ✨Vacation Leave Credits ✨Sick Leave Credits Job Responsibilities: ✨ Monitor and evaluate customer interactions (calls, chats, and emails) to ensure alignment with quality standards, client expectations, and compliance requirements. ✨Conduct regular quality audits, accurately document findings, and identify performance gaps. ✨Deliver constructive feedback and coaching recommendations to agents and team leaders to drive continuous improvement. ✨Prepare and analyze daily, weekly, and monthly quality reports to highlight trends, root causes, and areas for enhancement. ✨Collaborate closely with Operations and Training teams to optimize agent performance and process efficiency. ✨Participate in calibration sessions to ensure consistency, fairness, and alignment in quality assessments. ✨Ensure adherence to organizational policies, client-specific guidelines, and regulatory standards. ✨Recommend process improvements or policy updates aimed at enhancing customer experience and overall service quality. Job Requirements: ✨Open for Undergraduates ✨With at least 1 year experience in Quality Assurance in a BPO company is an advantage ✨With experience in Fintech account is a plus ✨Amenable to work onsite ✨Can start as soon as possible Recruitment process: Online and Face to face ✨Initial interview ✨Final interview ✨Job offer
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Quality Assurance Specialist
17 hours ago
Clark, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite...
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Customer Support Specialist
5 days ago
Clark Freeport Zone, Pampanga, Philippines 8e3623f8-8c93-4c92-a856-16d66acebcde Full time ₱1,500,000 - ₱3,000,000 per yearDiscover your 100% YOU with Beepo Position: AU Customer Support SpecialistLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Customer Support Specialist, you are responsible for:Deliver...
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Customer Experience Quality Analyst
17 hours ago
Clark, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with over 40 years of experience, providing comprehensive end-to-end solutions across diverse sectors, including finance and healthcare. Position: Customer Experience Quality Analyst Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set...
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Quality Assurance
17 hours ago
Clark Pampanga, Philippines J-K Network Services Full timeA well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS:...
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Clark, Philippines LEX iSolutions PH Full timeLocation: Clark, Pampanga Salary: ₱28,500 + ₱15,000 Sign-On Bonus Role Overview: Customer Service Representative (Chat Support) for our Premium IT Account will handle customer inquiries through online chat, provide accurate technical assistance, and ensure service quality in a fast-paced, world-class environment. Key Responsibilities: Manage customer...
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Customer Success Specialist I
2 weeks ago
Clark Freeport Zone, Philippines Shore360, Inc Full time ₱1,440,000 - ₱1,980,000 per yearSummary: Other World Computing, Inc. (OWC) is committed to providing an exceptional customer experience, and we understand the need for a knowledgeable and accurate approach to customer contacts in order to establish a strong foundation for customer loyalty and trust. Through means of unconditional support and education, it is the Customer Success...
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Customer Service Representative
17 hours ago
Clark, Philippines StackPh GDV Business Services Full timeWe are looking for a customer service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely...
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Customer Success Specialist I
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines JOBS360 Full time ₱250,000 - ₱500,000 per yearSummary: Other World Computing, Inc. (OWC) is committed to providing an exceptional customer experience, and we understand the need for a knowledgeable and accurate approach to customer contacts in order to establish a strong foundation for customer loyalty and trust. Through means of unconditional support and education, it is the Customer Success...
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Chat Support
4 weeks ago
Clark, Philippines Lex isolutions ph Full timeResponsibility Meet performance metrics such as response time, resolution time, and customer satisfaction ratings. Collaborate with team members to share feedback and improve processes. Handle multiple chat conversations simultaneously while maintaining quality service. Assist customers with troubleshooting and resolving technical or account-related...
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Quality Assurance Associate
17 hours ago
Clark, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Associate Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite...