Customer Support Quality Specialist
3 weeks ago
Client Company: A well-established IT and Engineering firm with over 40 years of experience, providing comprehensive end-to-end solutions across diverse sectors, including finance and healthcare. Position: Customer Support Quality Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite Benefits: ✨Government mandated benefits ✨13th Month Pay ✨HMO ✨Vacation Leave Credits ✨Sick Leave Credits Job Responsibilities: ✨ Monitor and evaluate customer interactions (calls, chats, and emails) to ensure alignment with quality standards, client expectations, and compliance requirements. ✨Conduct regular quality audits, accurately document findings, and identify performance gaps. ✨Deliver constructive feedback and coaching recommendations to agents and team leaders to drive continuous improvement. ✨Prepare and analyze daily, weekly, and monthly quality reports to highlight trends, root causes, and areas for enhancement. ✨Collaborate closely with Operations and Training teams to optimize agent performance and process efficiency. ✨Participate in calibration sessions to ensure consistency, fairness, and alignment in quality assessments. ✨Ensure adherence to organizational policies, client-specific guidelines, and regulatory standards. ✨Recommend process improvements or policy updates aimed at enhancing customer experience and overall service quality. Job Requirements: ✨Open for Undergraduates ✨With at least 1 year experience in Quality Assurance in a BPO company is an advantage ✨With experience in Fintech account is a plus ✨Amenable to work onsite ✨Can start as soon as possible Recruitment process: Online and Face to face ✨Initial interview ✨Final interview ✨Job offer
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Quality Assurance Specialist
3 weeks ago
Clark, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite...
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Customer Experience Quality Analyst
3 weeks ago
Clark, Philippines J-K Network Services Full timeClient Company: A well-established IT and Engineering firm with over 40 years of experience, providing comprehensive end-to-end solutions across diverse sectors, including finance and healthcare. Position: Customer Experience Quality Analyst Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set...
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Quality Assurance Specialist
2 weeks ago
Clark, Pampanga, Philippines J-K Network Services Full timeA well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance Specialist (10 headcount needed) Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work...
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Quality Assurance Specialist
3 weeks ago
Clark Freeport, Philippines J-K Network Services Full timeA well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance Specialist (10 headcount needed) Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work...
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Customer Support Assistant
2 weeks ago
clark, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Customer Support Assistant (Open for Undergraduate) Company Industry: BPO Company Location: Clark, Pampanga Postal Code: 2023 Salary Offer: Php26,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Work Onsite Job...
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Customer Support Agent
1 week ago
Clark, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Customer Support Agent (Open for Undergraduates) Company Industry: BPO Company Location: Pampanga Postal Code: 2023 Salary Offer: Php26,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Work Onsite BENEFITS: ✨Government...
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Customer Support Administrator
7 days ago
Clark, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Customer Support Administrator (Open for Undergraduate) Company Industry: BPO Company Location: Clark, Pampanga Postal Code: 2023 Salary Offer: Php26,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Work Onsite Benefits:...
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Quality Assurance
3 weeks ago
Clark Pampanga, Philippines J-K Network Services Full timeA well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS:...
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Clark, Philippines LEX iSolutions PH Full timeLocation: Clark, Pampanga Salary: ₱28,500 + ₱15,000 Sign-On Bonus Role Overview: Customer Service Representative (Chat Support) for our Premium IT Account will handle customer inquiries through online chat, provide accurate technical assistance, and ensure service quality in a fast-paced, world-class environment. Key Responsibilities: Manage customer...
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Customer Support Agent
1 week ago
Clark, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Customer Support Agent (Open for Fresh Graduates) Company Industry: BPO Company Location: Clark, Pampanga Postal Code: 2023 Salary Offer: Php20,000-Php25,000 Work Schedule: Shifting Schedule Work Set Up: Work Onsite BENEFITS:...
