Quality Assurance Associate

3 weeks ago

Clark, Philippines J-K Network Services Full time

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Associate Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite Benefits: ✨Government mandated benefits ✨13th Month Pay ✨HMO ✨Vacation Leave Credits ✨Sick Leave Credits Job Responsibilities: ✨ Monitor and evaluate customer interactions (calls, chats, or emails) to ensure adherence to quality standards and client requirements. ✨Conduct regular quality audits and document findings accurately. ✨Provide detailed feedback and coaching recommendations to agents and team leaders. ✨Prepare and analyze daily, weekly, and monthly quality reports to identify trends and areas for improvement. ✨Collaborate with Operations and Training teams to enhance agent performance and process efficiency. ✨Participate in calibration sessions to maintain scoring consistency and fairness. ✨Ensure compliance with organizational policies, client guidelines, and regulatory requirements. ✨Recommend process or policy changes to improve customer experience and operational quality. Job Requirements: ✨Open for Undergraduates ✨With at least 1 year experience in Quality Assurance in a BPO company is an advantage ✨With experience in Fintech account is a plus ✨Amenable to work onsite ✨Can start as soon as possible Recruitment process: Online and Face to face ✨Initial interview ✨Final interview ✨Job offer

  • Quality Assurance Specialist

    3 weeks ago

    Clark, Philippines J-K Network Services Full time

    Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite...

  • Quality Assurance

    3 weeks ago

    Clark Pampanga, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS:...

  • IT Quality Assurance

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Crackerjack Corporation Full time ₱30,000 - ₱60,000 per year

    Ensuring the quality, performance, and reliability of Trackerteer's software applications.Will collaborate closely with the development and product teams to identify and rectify issues, perform comprehensive testing, and ensure that software meets the highest standards of quality.Proven experience as a Quality Assurance Tester or a similar role in...

  • Quality Assurance

    4 weeks ago

    Clark Freeport, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance / CSR (Pampanga) Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup:...

  • Quality Assurance

    3 weeks ago

    Clark Pampanga, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance / CSR (Pampanga) Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite...

  • Quality Assurance Analyst

    1 week ago

    Clark Freeport Zone, Philippines J-K Network SERVICES Full time ₱420,000 per year

    Client Company: This company helps large organizations refine customer interactions and strengthen operational performance through modern, technology-supported practices.Position: Quality Assurance AnalystIndustry: BPOLocation: Clark PampangaSalary Offer: Php35,000Work Schedule: Shifting ScheduleWork Set Up: Work-OnsiteJob Requirements:Open for...

  • Quality Assurance Analyst

    1 week ago

    Clark Freeport Zone, Philippines Kels global ventures Full time ₱360,000 - ₱420,000 per year

    Job Title: Quality Assurance Analyst ISalary:30, ,000 max offerWork location/Set up: Clark Pampanga, Night ShiftQualifications:Must have a helpdesk-type background (hardware and software troubleshooting experience).Familiar with operating systems troubleshooting.Knowledge of Microsoft products is required.Must have experience supporting a BPO...

  • IT Quality Assurance

    3 weeks ago

    Clark, Philippines Crackerjack Corporation Full time

    Will be directly employed by Trackerteer Web Developer Corporation. 1. Ensuring the quality, performance, and reliability of Trackerteer's software applications. 2. Will collaborate closely with the development and product teams to identify and rectify issues, perform comprehensive testing, and ensure that software meets the highest standards of quality. 3....

  • CSR Quality Assurance

    3 weeks ago

    Clark, Philippines J-K Network Full time

    Client Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services. Position: CSR Quality Assurance Industry: BPO Location: Clark Pampanga Salary: Php35,000 Schedule: Shifting schedule Work Set up: Work on site Benefits: ✨ Government mandated Benefits ✨ HMO ✨ 13th...

  • Quality Assurance Specialist

    1 week ago

    Clark Freeport Zone, Philippines JK Network Services Full time ₱360,000 - ₱420,000 per year

    Client Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services.Position: Quality AssuranceIndustry: BPOLocation: Clark PampangaSalary: Php35,000Schedule: Shifting scheduleWork Set up: Work on siteBenefits: Government mandated Benefits HMO 13 th month pay Sick Leave...