Quality Assurance

17 hours ago

Clark Pampanga, Philippines J-K Network Services Full time

A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS: Government-mandated benefits 13th Month Pay HMO coverage Vacation Leave Credits Sick Leave Credits JOB RESPONSIBILITIES: Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations. Conduct regular quality audits and document findings accurately. Provide detailed feedback and coaching insights to agents and team leaders. Prepare and analyze daily, weekly, and monthly quality reports to identify trends and opportunities for improvement. Collaborate with Operations and Training teams to enhance agent performance and process efficiency. Participate in calibration sessions to maintain scoring consistency and fairness. Ensure full compliance with company policies, client guidelines, and industry regulations. Recommend process or policy enhancements to improve customer experience and service quality. JOB REQUIREMENTS: Open to Undergraduates At least 1 year of Quality Assurance experience in a BPO setting (required) Experience handling FinTech accounts is an advantage Willing to work onsite in Clark, Pampanga Can start immediately RECRUITMENT PROCESS: Initial Interview (Online or Face-to-Face) Final Interview Job Offer

  • Quality Assurance

    17 hours ago

    Clark Pampanga, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance / CSR (Pampanga) Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite...

  • Quality Assurance Specialist

    17 hours ago

    Clark, Philippines J-K Network Services Full time

    Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite...

  • Quality Assurance Associate

    17 hours ago

    Clark, Philippines J-K Network Services Full time

    Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Quality Assurance Associate Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite...

  • Quality Assurance Engineer- Component

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines Sumitomo Electric Group Full time ₱600,000 - ₱800,000 per year

    Description Position at Sumidenso Automotive Technologies Asia Corp JOB QUALIFICATIONS:BS Degree Graduate of Industrial Engineering or other related coursesHas knowledge in systems improvement related to Quality Assurance processHas basic knowledge and understanding of 7 QC ToolsWith at least 2 years' experience in a Quality Assurance role in a manufacturing...

  • Quality Assurance Specialist

    4 weeks ago

    , Pampanga, Philippines Gensai Career Consulting Corp. Full time

    Responsibilities Conduct regular inspections and testing of products to ensure quality standards are met. Develop and implement quality assurance processes and procedures. Identify defects and recommend corrective actions. Maintain detailed records of inspections and testing results. Collaborate with production teams to drive continuous improvement. Provide...

  • Quality Assurance Analyst

    4 weeks ago

    , Pampanga, Philippines Sutherland Full time

    Quality Assurance Specialist (BPO Fintech Account) Quality Assurance Specialist (BPO Fintech Account) 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. High performance delivery on all quality parameters. Audit calls/chats/email interactions on product/process, Communication and soft skills...

  • Quality Assurance

    1 week ago

    Clark Freeport, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance / CSR (Pampanga) Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup:...

  • Quality Assurance

    4 days ago

    , Pampanga, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS:...

  • quality assurance

    3 days ago

    Clark Freeport Zone, Pampanga, Philippines APEM Philippines Full time ₱15,000 - ₱250,000 per year

    • Approves incoming materials by confirming specifications, conducting visual and measurement test, rejecting and returning unacceptable materials.• Approves in-process production by confirming specifications based on client drawings, conducting visual and measurement test, communicating required adjustments to Production Supervisor.• Making sure that...

  • Experienced Quality Assurance Specialist

    3 days ago

    Clark Freeport Zone, Pampanga, Philippines Axesscom Philippines, Inc. Full time ₱450,000 - ₱900,000 per year

    Join a dynamic and fast-growing team that delivers enterprise-grade software solutions to one of the world's most prestigious international law firms.In this role, you'll ensure the quality, reliability, and usability of innovative applications that support complex, global legal operations. You'll be part of a highly collaborative and multicultural...