Quality Assurance
10 hours ago
A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS: Government-mandated benefits 13th Month Pay HMO coverage Vacation Leave Credits Sick Leave Credits JOB RESPONSIBILITIES: Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations. Conduct regular quality audits and document findings accurately. Provide detailed feedback and coaching insights to agents and team leaders. Prepare and analyze daily, weekly, and monthly quality reports to identify trends and opportunities for improvement. Collaborate with Operations and Training teams to enhance agent performance and process efficiency. Participate in calibration sessions to maintain scoring consistency and fairness. Ensure full compliance with company policies, client guidelines, and industry regulations. Recommend process or policy enhancements to improve customer experience and service quality. JOB REQUIREMENTS: Open to Undergraduates At least 1 year of Quality Assurance experience in a BPO setting (required) Experience handling FinTech accounts is an advantage Willing to work onsite in Clark, Pampanga Can start immediately RECRUITMENT PROCESS: Initial Interview (Online or Face-to-Face) LOOK FOR MS. JAI Final Interview Job Offer #J-18808-Ljbffr
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Quality Assurance Specialist
3 weeks ago
, Pampanga, Philippines Gensai Career Consulting Corp. Full timeResponsibilities Conduct regular inspections and testing of products to ensure quality standards are met. Develop and implement quality assurance processes and procedures. Identify defects and recommend corrective actions. Maintain detailed records of inspections and testing results. Collaborate with production teams to drive continuous improvement. Provide...
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Quality Assurance Analyst
3 weeks ago
, Pampanga, Philippines Sutherland Full timeQuality Assurance Specialist (BPO Fintech Account) Quality Assurance Specialist (BPO Fintech Account) 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. High performance delivery on all quality parameters. Audit calls/chats/email interactions on product/process, Communication and soft skills...
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Clinical Quality Assurance Staff
1 week ago
, Negros Occidental, Philippines Assure Quality Services, Inc. Full timeThe Clinical Quality Assurance Staff is responsible for ensuring that all clinical operations, documentation, and services comply with internal standards, government regulations, and accreditation requirements. The role involves monitoring, auditing, and supporting clinical teams to maintain high-quality patient care and continuous improvement in processes....
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Quality Assurance Associate
2 weeks ago
, Pampanga, Philippines Sutherland Full timeOverview Quality Assurance Associate (Call center) Responsibilities High performance delivery on all quality parameters. Audit calls/chats/email interactions on product/process, Communication and soft skills parameters. Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion. Data...
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Quality Assurance Specialist
1 week ago
, Pampanga, Philippines Travel + Leisure Co. Full timeWe Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...
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CSR Quality Assurance
8 hours ago
, Pampanga, Philippines J-K Network Services Full timeCSR Quality Assurance (Up to Php35,000 salary) Job Description Employee Recognition and Rewards Performance Bonus, Incentives Government Mandated Benefits Insurance Health & Wellness HMO Read More Client Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services. Position:...
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Quality Assurance Analyst
2 weeks ago
, , Philippines Solugenix Full timeQuality Assurance Analyst Clark, Pampanga (Onsite) Full-Time Job ID The Quality Assurance Analyst is responsible for monitoring and evaluating customer interactions, ensuring compliance with the company standards, policies, and procedures, identifying areas for improvement, and providing actionable feedback to improve overall performance and customer...
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Quality Assurance Manager
3 weeks ago
, , Philippines Michael Page Full timeJoin a leading multinational pharmaceutical company in the Philippines. Take the lead in establishing and shaping the Quality Assurance department. About Our Client The company operates in the pharmaceutical space, focusing on delivering top-quality products and services to its customers. Job Description Collaborates with the Quality Assurance leadership...
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IT Quality Assurance
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines Crackerjack Corporation Full time ₱30,000 - ₱60,000 per yearEnsuring the quality, performance, and reliability of Trackerteer's software applications.Will collaborate closely with the development and product teams to identify and rectify issues, perform comprehensive testing, and ensure that software meets the highest standards of quality.Proven experience as a Quality Assurance Tester or a similar role in...
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QUALITY ASSURANCE
3 weeks ago
, Zambales, Philippines Besttrack Manpower Services Full timeOverview A Quality Assurance (QA) job description typically outlines the responsibilities, requirements, and qualifications needed for a position focused on ensuring the quality of products, services, or systems. QA professionals are responsible for verifying that products meet established standards, identify defects, implement testing procedures, and ensure...