Quality Assurance

10 hours ago


Pampanga Philippines J-K Network Services Full time

A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS: Government-mandated benefits 13th Month Pay HMO coverage Vacation Leave Credits Sick Leave Credits JOB RESPONSIBILITIES: Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations. Conduct regular quality audits and document findings accurately. Provide detailed feedback and coaching insights to agents and team leaders. Prepare and analyze daily, weekly, and monthly quality reports to identify trends and opportunities for improvement. Collaborate with Operations and Training teams to enhance agent performance and process efficiency. Participate in calibration sessions to maintain scoring consistency and fairness. Ensure full compliance with company policies, client guidelines, and industry regulations. Recommend process or policy enhancements to improve customer experience and service quality. JOB REQUIREMENTS: Open to Undergraduates At least 1 year of Quality Assurance experience in a BPO setting (required) Experience handling FinTech accounts is an advantage Willing to work onsite in Clark, Pampanga Can start immediately RECRUITMENT PROCESS: Initial Interview (Online or Face-to-Face) LOOK FOR MS. JAI Final Interview Job Offer #J-18808-Ljbffr



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