Workforce Analyst/With Healthcare Experienced/Taguig/Direct Hire

Essential Functions/Responsibilities • Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics • Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs • Performs Monitoring and provides feedback to the...

Essential Functions/Responsibilities•Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics•Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs•Performs Monitoring and provides feedback to the Management Team...

Essential Functions/Responsibilities • Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics • Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs • Performs Monitoring and provides feedback to the...

Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Job Description: People Management: • Leading and developing a team of Aftercare Coordinators; responsible for the overall direction, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with client's policies and procedures; additional responsibilities include interviewing, training and motivating employees;...

Job Description: · To possess knowledge or relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails. · To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call center activity. · To possess knowledge of key call center metrics such as Occupancy, utilization, service levels, TAT, ASA. · Responsible for...

Essential Functions/Responsibilities • Conducts the necessary training to all associates within the organization • Apply communications and training techniques to facilitate the appropriate use of knowledge resources in business activities by coordinating and/or facilitating end-user learning sessions. • Maintain a relevant repository of re-usable...

Job Description: People Management: • Leading and developing a team of Aftercare Coordinators; responsible for the overall direction, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with client's policies and procedures; additional responsibilities include interviewing, training and motivating employees;...

Essential Functions/Responsibilities•Conducts the necessary training to all associates within the organization•Apply communications and training techniques to facilitate the appropriate use of knowledge resources in business activities by coordinating and/or facilitating end-user learning sessions.•Maintain a relevant repository of re-usable...

Essential Functions/Responsibilities • Conducts the necessary training to all associates within the organization • Apply communications and training techniques to facilitate the appropriate use of knowledge resources in business activities by coordinating and/or facilitating end-user learning sessions. • Maintain a relevant repository of re-usable...

Job Description:· To possess knowledge or relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails.· To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call center activity.· To possess knowledge of key call center metrics such as Occupancy, utilization, service levels, TAT, ASA.· Responsible for...

Responsibilities:Review, validate, and ensure timely delivery and accuracy of reports prepared by Intraday Analysts and other WFM disciplines (Forecasting, Capacity Planning, Scheduling, and Reporting).Develop and ensure integrity and consistency of WFM processes/procedures applicable to the accounts being handled.Ensure Service Delivery to the client,...

Responsibilities: Review, validate, and ensure timely delivery and accuracy of reports prepared by Intraday Analysts and other WFM disciplines (Forecasting, Capacity Planning, Scheduling, and Reporting). Develop and ensure integrity and consistency of WFM processes/procedures applicable to the accounts being handled. Ensure Service Delivery to the client,...

Responsibilities: Review, validate, and ensure timely delivery and accuracy of reports prepared by Intraday Analysts and other WFM disciplines (Forecasting, Capacity Planning, Scheduling, and Reporting). Develop and ensure integrity and consistency of WFM processes/procedures applicable to the accounts being handled. Ensure Service Delivery to the client,...

Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Looking for a new challenge? Join a company where YOU matterWe are hiring for awesome professionals for our pioneer team. Join us nowWorkforce ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time AnalystWe are looking for an awesome and talented Workforce Management Manager and Workforce Management Supervisor who wants to join our growing # WFM...

Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Workforce Enablement Analyst page is loaded Workforce Enablement Analyst Apply locations PHL-Taguig-20 Upper McKinley Bldg time type Full time posted on Posted 6 Days Ago job requisition id R The Workforce Enablement team provides the data, analytics, and resource management services to ensure Customer Operations' staffing levels are appropriate to handle...

As an Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations. The resources will need to cater to the client and internal customers through the development and implementation of best cell center methods and procedures. The resources will need to come up suggestions...

Position: Operations Manager – Summit Working location: Taguig Salary to be discussed during interview Job type fulltime, onsite and direct hire Qualifications 1. At least 4+ years of work in a healthcare account specifically in a BPO set up 2. Must have 3+ years’ experience as an Assistant Operations/ Operations Manager in a BPO Company for voice...