Operations Manager/4 yrs in BPO Healthcare Account/Taguig/Urgent

7 days ago

Taguig, Philippines DRM Recruitment Services Full time

Position: Operations Manager – Summit
Working location: Taguig
Salary to be discussed during interview
Job type fulltime, onsite and direct hire

Qualifications
1. At least 4+ years of work in a healthcare account specifically in a BPO set up
2. Must have 3+ years’ experience as an Assistant Operations/ Operations Manager in a BPO Company for voice programs in Healthcare
3. Willing to work on-site in Market Market
Operations Manager Responsibilities– Summit
 Manage multiple mid-size programs and teams in an healthcare LoB
 Ensure high and consistent performance on client KPIs and internal business targets
 Conduct team and performance reviews regularly
 Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost and ideate operational strategies to further client and company targets
 Establish a high standard for productivity, quality, and patient experience
 Manage and improve team’s performance through performance monitoring, problem resolution and quality delivery measures.
 Summarize, collect and analyst program trends and data for regular performance reports and presentations Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.
 Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
 Seamlessly coordinate and work with various departments
 Involve with energy and verve in organizational, projects, initiatives and programs whenever required

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