Workforce Enablement Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Refinitiv Full time

Workforce Enablement Analyst page is loaded

Workforce Enablement Analyst Apply locations PHL-Taguig-20 Upper McKinley Bldg time type Full time posted on Posted 6 Days Ago job requisition id R

The Workforce Enablement team provides the data, analytics, and resource management services to ensure Customer Operations' staffing levels are appropriate to handle the needs of the business.

This role of provides actionable insights to the business delivery teams including forecasting & planning, efficiency, headcount tracking, and seating and space utilization. This role is the key interlock between Customer Operations, Human Resources & Finance.

Responsibilities:

Forecasting & Capacity Planning:

  • Develop detailed forecast and planning models to calculate headcount requirements, utilization for assigned business groups
  • Workforce Planner will be Responsible to deliver the forecasting for the number of interactions, processing time, shrinkage, attrition and/or other required metrics for the capacity management process by use of standard forecasting tools and analysis.
  • Also responsible for staffing of one or more accounts and is providing guidelines and directions towards creating schedules.

Headcount Reporting & Analytics:

  • Provide recruitment pipeline requirement.
  • Position & Head Management
  • Staff level

Efficiency Tracking:

  • Provide robust measures of efficiency for each major business delivery team function.

Stakeholder Engagement:

  • Engagement management with Business head and Directors to review upcoming capacity requirements and net staffing numbers. Along with analysis on Volume trends, Attrition and processing time
  • Work closely with Customer Operations team, HR and Finance partners to ensure Workforce Planning meets the business needs.
  • Should be able to develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions.
  • Develop and produce performance information with which to inform, engage and influence various levels of operational management.

Qualifications:

  • Experienced in leading a workforce management program, delivering resourcing plans for a variety of voice and non-voice functions
  • Excellent database management
  • Should have good analytical, Social skills & Problem-Solving skills.
  • Should have proven understanding of Capacity plan build and scheduling.
  • Outstanding communication and management skills and experience partnering with senior business leaders.
  • Experience working in a highly sophisticated global matrix environment.
  • Deep understanding of workforce planning, tools and methodology Understanding of business processes improvement and methods of working Excellent verbal and written communication skills
  • Excellent planning, administration and organization skills

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

HOW TO APPLY?About Us

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Our organisation

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions

Where we work

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more

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