Operations Manager/With BPO Healthcare Experienced/Direct Hire
6 days ago
As an Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations. The resources will need to cater to the client and internal customers through the development and implementation of best cell center methods and procedures. The resources will need to come up suggestions and actions for system and process improvement employing the knowledge of daily and ground operations.
Operations Manager Responsibilities
• Manage multiple mid-size programs and teams in an healthcare LoB
• Ensure high and consistent performance on client KPIs and internal business targets
• Conduct team and performance reviews regularly
• Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost and ideate operational strategies to further client and company targets
• Establish a high standard for productivity, quality, and patient experience
• Manage and improve team’s performance through performance monitoring, problem resolution and quality delivery measures.
• Summarize, collect and analyze program trends and data for regular performance reports and presentations Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Seamlessly coordinate and work with various departments
• Involve with energy and verve in organizational, projects, initiatives and programs whenever required
Qualifications
1. At least 4+ years of work in a healthcare account specifically in a BPO set up
2. Must have 3+ years’ experience as an Assistant Operations/ Operations Manager in a BPO Company for voice programs in Healthcare
3. Willing to work on-site in Market Market
4. Salary Range will be discussed during interview
Exciting benefits await you
• Non-taxable allowance
• HMO Coverage upon hire
• Vacation Leaves up to 24 credits
• Sick Leave Conversion
• Group Accident Insurance
• Applicant Referral
• Netflix Subscription
Benefits:
• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee
Schedule:
• 8 hour shift
• Afternoon shift
• Day shift
• Night shift
• Overtime
• Rotational shift
Supplemental pay types:
• 13th month salary
• Overtime pay
-
Taguig City, Philippines A&A Outsourcing Inc. Full timeAs an Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations. The resources will need to cater to the client and internal customers through the development and implementation of best cell center methods and procedures. The resources will need to come up suggestions...
-
Taguig City, Philippines A&A Outsourcing Inc. Full timeJob Description: People Management: • Leading and developing a team of Aftercare Coordinators; responsible for the overall direction, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with client's policies and procedures; additional responsibilities include interviewing, training and motivating employees;...
-
Taguig City, Philippines A&A Outsourcing Inc. Full timeJob Description: People Management: • Leading and developing a team of Aftercare Coordinators; responsible for the overall direction, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with client's policies and procedures; additional responsibilities include interviewing, training and motivating employees;...
-
Taguig City, Philippines A&A Outsourcing Inc. Full timeEssential Functions/Responsibilities • Conducts the necessary training to all associates within the organization • Apply communications and training techniques to facilitate the appropriate use of knowledge resources in business activities by coordinating and/or facilitating end-user learning sessions. • Maintain a relevant repository of re-usable...
-
Taguig, Philippines DRM Recruitment Services Full timePosition: Operations Manager – Summit Working location: Taguig Salary to be discussed during interview Job type fulltime, onsite and direct hire Qualifications 1. At least 4+ years of work in a healthcare account specifically in a BPO set up 2. Must have 3+ years’ experience as an Assistant Operations/ Operations Manager in a BPO Company for voice...
-
Taguig, Philippines A&A Outsourcing Inc. Full timeEssential Functions/Responsibilities•Conducts the necessary training to all associates within the organization•Apply communications and training techniques to facilitate the appropriate use of knowledge resources in business activities by coordinating and/or facilitating end-user learning sessions.•Maintain a relevant repository of re-usable...
-
BPO Operations Manager
2 months ago
Taguig City, Philippines Manpower Core Group Inc. Full timeKey skills manger operations Healthcare domain Healthcare Operation PH Healthcare Minimum 2 years leadership role in BPO Healthcare Healthcare account BPO Healthcare. Functional Title: Operations Manager. Educational Background: B.S Nursing Qualifications: 8+ years of related experience or equivalent combination of education and experience required...
-
BPO Operations Manager
4 weeks ago
Taguig City, Philippines Manpower Core Group Inc. Full timeKey skills manger operations Healthcare domain Healthcare Operation PH Healthcare Minimum 2 years leadership role in BPO Healthcare Healthcare account BPO Healthcare. Functional Title: Operations Manager. Educational Background: B.S Nursing Qualifications: 8+ years of related experience or equivalent combination of education and experience required...
-
Training Specialist for BPO Healthcare
2 weeks ago
Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full timeTraining Specialist for BPO Healthcare (Registered Nurse) | Start ASAP Nursing - General Medical & Surgical (Healthcare & Medical) Access Healthcare is looking for an experienced Training Specialist for our Clinical accounts. Facilitates virtual and in-person new hire, upskill, recursive, skill enhancement, knowledge update and compliance training...
-
Taguig City, Philippines A&A Outsourcing Inc. Full timeEssential Functions/Responsibilities • Conducts the necessary training to all associates within the organization • Apply communications and training techniques to facilitate the appropriate use of knowledge resources in business activities by coordinating and/or facilitating end-user learning sessions. • Maintain a relevant repository of re-usable...
-
Taguig, Philippines DRM Recruitment Services Full timePosition: Operations Manager – Summit Working location: Taguig Salary to be discussed during interview Job type fulltime, onsite and direct hire Qualifications 1. At least 4+ years of work in a healthcare account specifically in a BPO set up 2. Must have 3+ years’ experience as an Assistant Operations/ Operations Manager in a BPO Company for voice...
-
BPO Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeKey skills manger operations Healthcare domain Healthcare Operation PH Healthcare Minimum 2 years leadership role in BPO Healthcare Healthcare account BPO Healthcare.Functional Title: Operations Manager.Educational Background: B.S NursingQualifications: 8+ years of related experience or equivalent combination of education and experience required to include...
-
Taguig City, Philippines A&A Outsourcing Inc. Full timeEssential Functions/Responsibilities • Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics • Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs • Performs Monitoring and provides feedback to the...
-
BPO Operations Manager
2 months ago
Taguig City, Philippines Manpower Core Group Inc. Full timeKey skills manger operations Healthcare domain Healthcare Operation PH Healthcare Minimum 2 years leadership role in BPO Healthcare Healthcare account BPO Healthcare. Functional Title: Operations Manager. Educational Background: B.S Nursing Qualifications: 8+ years of related experience or equivalent combination of education and experience required...
-
BPO Operations Manager
4 weeks ago
Taguig City, Philippines Manpower Core Group Inc. Full timeKey skills manger operations Healthcare domain Healthcare Operation PH Healthcare Minimum 2 years leadership role in BPO Healthcare Healthcare account BPO Healthcare. Functional Title: Operations Manager. Educational Background: B.S Nursing Qualifications: 8+ years of related experience or equivalent combination of education and experience required...
-
Taguig, Philippines DRM Recruitment Services Full timePosition: Operations Manager – SummitWorking location: TaguigSalary to be discussed during interviewJob type fulltime, onsite and direct hireQualifications1. At least 4+ years of work in a healthcare account specifically in a BPO set up2. Must have 3+ years’ experience as an Assistant Operations/ Operations Manager in a BPO Company for voice programs in...
-
Taguig, Philippines A&A Outsourcing Inc. Full timeEssential Functions/Responsibilities•Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics•Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs•Performs Monitoring and provides feedback to the Management Team...
-
BPO Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeKey skillsmanger operationsHealthcare domainHealthcare OperationPH HealthcareMinimum 2 years leadership role in BPO HealthcareHealthcare accountBPO Healthcare.Functional Title: Operations Manager.Educational Background: B.S NursingQualifications: 8+ years of related experience or equivalent combination of education and experience required to include 2+ years...
-
Taguig City, Philippines A&A Outsourcing Inc. Full timeEssential Functions/Responsibilities • Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics • Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs • Performs Monitoring and provides feedback to the...
-
Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full timeFull time Add expected salary to your profile for insights Accesshealthcare is looking for Experienced Credentialing / Enrollment Specialist to be part of our growing teamResponsibilities:Completion of Enrollment Activities (including, but not limited to, online applications, roster completion, CAQH, PDF applications needed to enroll a provider (physician...
