Quality Analyst/With Healthcare Experienced/Taguig/Direct Hire

Essential Functions/Responsibilities • Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics • Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs • Performs Monitoring and provides feedback to the...

Essential Functions/Responsibilities • Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics • Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs • Performs Monitoring and provides feedback to the...

Essential Functions/Responsibilities•Conducts the necessary training to all associates within the organization•Apply communications and training techniques to facilitate the appropriate use of knowledge resources in business activities by coordinating and/or facilitating end-user learning sessions.•Maintain a relevant repository of re-usable...

Essential Functions/Responsibilities • Conducts the necessary training to all associates within the organization • Apply communications and training techniques to facilitate the appropriate use of knowledge resources in business activities by coordinating and/or facilitating end-user learning sessions. • Maintain a relevant repository of re-usable...

Essential Functions/Responsibilities • Conducts the necessary training to all associates within the organization • Apply communications and training techniques to facilitate the appropriate use of knowledge resources in business activities by coordinating and/or facilitating end-user learning sessions. • Maintain a relevant repository of re-usable...

Position: Quality Analyst Working location: Taguig Salary to be discussed during interview Job Description Essential Functions/Responsibilities  Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics  Ensure that appropriate knowledge tools, techniques and standards are being...

Job Description: People Management: • Leading and developing a team of Aftercare Coordinators; responsible for the overall direction, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with client's policies and procedures; additional responsibilities include interviewing, training and motivating employees;...

Non-negotiable:  With at least 1 year of relevant experience as a QA for Healthcare BPO  Can start ASAP  Amenable to working onsite either in Taguig or Makati following rotating schedule WORK BRIEF: The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics...

Position: Operations Manager – Summit Working location: Taguig Salary to be discussed during interview Job type fulltime, onsite and direct hire Qualifications 1. At least 4+ years of work in a healthcare account specifically in a BPO set up 2. Must have 3+ years’ experience as an Assistant Operations/ Operations Manager in a BPO Company for voice...

Job Description: People Management: • Leading and developing a team of Aftercare Coordinators; responsible for the overall direction, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with client's policies and procedures; additional responsibilities include interviewing, training and motivating employees;...

Non-negotiable:  With at least 1 year of relevant experience as a QA for Healthcare BPO  Can start ASAP  Amenable to working onsite either in Taguig or Makati following rotating schedule WORK BRIEF: The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics...

Position: Quality Analyst Working location: Taguig Salary to be discussed during interview Job Description Essential Functions/Responsibilities  Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics  Ensure that appropriate knowledge tools, techniques and standards are being...

Position: Operations Manager – Summit Working location: Taguig Salary to be discussed during interview Job type fulltime, onsite and direct hire Qualifications 1. At least 4+ years of work in a healthcare account specifically in a BPO set up 2. Must have 3+ years’ experience as an Assistant Operations/ Operations Manager in a BPO Company for voice...

As an Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations. The resources will need to cater to the client and internal customers through the development and implementation of best cell center methods and procedures. The resources will need to come up suggestions...

As an Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations. The resources will need to cater to the client and internal customers through the development and implementation of best cell center methods and procedures. The resources will need to come up suggestions...

Job Description:· To possess knowledge or relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails.· To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call center activity.· To possess knowledge of key call center metrics such as Occupancy, utilization, service levels, TAT, ASA.· Responsible for...

Job Description: · To possess knowledge or relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails. · To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call center activity. · To possess knowledge of key call center metrics such as Occupancy, utilization, service levels, TAT, ASA. · Responsible for...

Job Description: · To possess knowledge or relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails. · To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call center activity. · To possess knowledge of key call center metrics such as Occupancy, utilization, service levels, TAT, ASA. · Responsible for...

Position: Quality AnalystWorking location: TaguigSalary to be discussed during interviewJob DescriptionEssential Functions/Responsibilities Provides coaching and mentoring to agents in order for them to improve on their performance andthe attainment of their metrics Ensure that appropriate knowledge tools, techniques and standards are being utilized to...

Position: SALES AGENT (Healthcare Account) Work location Market Market Taguig Job type: Fulltime, Onsite, Direct Hire and shifting schedule • Must have at least 2 year of related work experience in handling a healthcare account in a BPO company • Must be proficient in English • Schedule: Shifting schedule (including weekends) and may work during...