CSR for Ecommerce Account

4 days ago


Taguig, Philippines TORCH Solutions Full time

Join the talented team as a Customer Service Representative for our Ecommerce account. In this full-time, non-voice role, you will be the main point of contact for customers, ensuring their queries and concerns are resolved efficiently and effectively. Based in Taguig City, Metro Manila, this is an exciting opportunity to be part of a growing organisation that is transforming the customer experience. What you'll be doing Respond to customer inquiries and concerns via email, chat, and other digital channels Provide accurate and timely information to customers Troubleshoot and resolve customer issues, escalating complex cases as needed Maintain detailed records of all customer interactions Continuously look for ways to improve the customer experience Collaborate with cross-functional teams to enhance service delivery What we're looking for Proven experience in a customer service or call centre role, preferably in an e-commerce or digital environment Strong communication and interpersonal skills, with the ability to effectively interact with customers Excellent problem-solving and critical thinking abilities Proficiency in using computer systems and digital platforms Fluency in English, both written and verbal Ability to work in a fast-paced, dynamic environment Commitment to providing exceptional customer service Apply now to become our next Customer Service Representative for our Ecommerce account



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