In house CSR

Job Overview

We're looking for a customer-focused and reliable Customer Service Representative (CSR) to join our in-house team supporting an Australian account. The role involves handling customer inquiries, resolving issues efficiently, and ensuring a positive client experience through professional and empathetic communication.

Key Responsibilities

• Handle inbound and/or outbound customer calls, emails, or chats in a courteous and efficient manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and escalate complex concerns to the appropriate team when necessary.
• Document customer interactions and feedback accurately in the CRM system.
• Meet performance metrics including customer satisfaction, quality, and response time.
• Maintain a high level of professionalism and product knowledge at all times.

Qualifications

• At least 2 years of BPO or in-house CSR experience (Australian account preferred).
• Excellent English communication skills, both written and verbal.
• Strong customer service orientation with problem-solving skills.
• Willing to work on-site and on shifting schedules aligned with Australian business hours.
• Familiarity with CRM systems and call center tools is an advantage.

What We Offer

• Competitive salary package up to ₱38,000/month
• Government-mandated benefits and allowances
• Paid training and career development opportunities
• Supportive and professional work environment

Job Types: Full-time, Permanent

Pay: Php35, Php38,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Experience:

• CSR - International Account: 2 years (Required)

Work Location: In person