In house CSR

5 days ago

Taguig, National Capital Region, Philippines ZKTeco Solutions Full time ₱384,000 - ₱456,000 per year

Job Overview

We're looking for a customer-focused and reliable Customer Service Representative (CSR) to join our in-house team supporting an Australian account. The role involves handling customer inquiries, resolving issues efficiently, and ensuring a positive client experience through professional and empathetic communication.

Key Responsibilities

  • Handle inbound and/or outbound customer calls, emails, or chats in a courteous and efficient manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer issues and escalate complex concerns to the appropriate team when necessary.
  • Document customer interactions and feedback accurately in the CRM system.
  • Meet performance metrics including customer satisfaction, quality, and response time.
  • Maintain a high level of professionalism and product knowledge at all times.

Qualifications

  • At least 2 years of BPO or in-house CSR experience (Australian account preferred).
  • Excellent English communication skills, both written and verbal.
  • Strong customer service orientation with problem-solving skills.
  • Willing to work on-site and on shifting schedules aligned with Australian business hours.
  • Familiarity with CRM systems and call center tools is an advantage.

What We Offer

  • Competitive salary package up to ₱38,000/month
  • Government-mandated benefits and allowances
  • Paid training and career development opportunities
  • Supportive and professional work environment

Job Types: Full-time, Permanent

Pay: Php35, Php38,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • CSR - International Account: 2 years (Required)

Work Location: In person

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