
Ecommerce Account
4 days ago
About the role
Talent Outsourcing Channel Solutions is seeking an experienced Ecommerce Account - Non Voice to join our team in Taguig City, Metro Manila. This is a full-time position where you will be responsible for providing exceptional customer service to our ecommerce clients.
What you'll be doing
- Handling customer inquiries, issues and requests via email, chat and other non-voice channels
- Providing prompt, professional and courteous service to ensure customer satisfaction
- Documenting customer interactions and maintaining accurate records
- Troubleshooting and resolving customer queries in a timely manner
- Identifying opportunities to improve customer experience and processes
- Collaborating with cross-functional teams to address customer needs
What we're looking for
- At least College grad - no experience required, good communication skills in a customer service or ecommerce support role
- Strong written communication and problem-solving skills
- Excellent time management and multitasking abilities
- Proficiency in using customer service tools and software
- Familiarity with ecommerce platforms and processes
- Passionate about delivering exceptional customer experiences
What we offer
At Talent Outsourcing Channel Solutions, we are committed to providing a supportive and rewarding work environment. Some of the key benefits include:
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for career growth and development
- Collaborative and inclusive team culture
- Modern, comfortable work facilities
About us
Talent Outsourcing Channel Solutions is a leading provider of outsourced customer service solutions. We partner with businesses across various industries to deliver high-quality, cost-effective support to their customers. Our team of dedicated professionals is committed to exceeding client expectations and driving customer satisfaction.
Apply now to join our dynamic team
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