Technical Support

Job Location: Makati, National Capital Region

Confidential

Posted 19 days ago

Job Description

(Job Alert) Customer Support Associate

We are in need of a Customer Support Associate. This is a full-time onsite role with the following responsibilities and qualifications.

Responsibilities

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Search the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, when input from them is needed
• Escalate tickets to the internal team when needed
• Email shift: work through the email queue from oldest to newest
• Attend coaching sessions set up by Team Lead or QA
• Attend client-provided improvement training

Qualifications

• Customer Service in a BPO industry with at least 6 months experience
• Strong English comprehension; capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment and constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to clients
• Ability to provide and receive feedback (two-way street)
• Growth mindset with a desire to learn/keep learning
• Basic computer skills with typing speed of 40 WPM and 100% accuracy
• Filipino resident in the Philippines

Work location: Ayala Ave., Makati City, Philippines

Additional Notes

A Day in the Life of a CS Agent (Reminders):

• Create a wonderful customer experience; customer happiness is crucial to business success
• Be creative, friendly, and solution-oriented with customers and colleagues
• Meet expectations, rise above them, and go the extra mile for customers
• Be honest, own up to mistakes, and never break promises
• Provide world-class customer support via chat, email, and phone
• Work with client’s internal teams to provide the best possible resolutions
• Use Knowledge Base and tools to search for answers and craft thorough responses

Note: This section reflects the original role description and reminders; location listed above remains valid.

Work Location

Ayala Ave., Makati City, Philippines

Other Openings at Trinity Workforce Solutions

Note: The original content includes additional postings for similar roles in Manila/Metro Manila with varying salary bands and shifts. The following sections are structured for clarity but preserve the information from the source:

CSR - Customer Support Specialist Up to 30k

Location: Manila, Metropolitan Manila

Posted: today

Job Description

Qualifications :

• 6-18 months call center experience (Voice Account)
• High School Graduate or completed 1st year college (1st and 2nd sem)
• Amenable to work onsite
• Residence: Metro Manila and CALAMBA
• Willing to work on shifting or graveyard schedule

Responsibilities :

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Handling customer requests promptly
• Providing courteous, confident service

Required Skill Set :

• Analytical and problem solving
• Time management
• Communication & relationships
• Aptitude

Schedule: Night shift, Shift system

Application questions: Onsite, highest educational attainment, current residence, BPO experience as Call Center Agent

CSR / Customer Support Specialist Up to 29k

Location: Manila, Metropolitan Manila

Posted: today

Job Description

Qualifications :

• At least 18 months call center experience (Voice International Account)
• Completed 1st year college (1st and 2nd sem)
• Amenable to work onsite (Northgate, Alabang)
• Fixed graveyard shift

Responsibilities :

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Timely handling of customer requests
• Provide courteous service

Why Us :

• Competitive Salary
• 15% Night Differential
• HMO plus 2 free dependents

Salary: Up to Php29,000 per month

Schedule: Night shift

Application questions: Onsite, highest educational attainment, current residence, BPO experience

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