Technical Support Engineer

Technical Support Engineer

Location: Cainta, Taguig, National Capital Region – Ingram Micro

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Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement wit others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments.
• May be informal team leader.

Qualifications: College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties._

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Salary: Not specified

Associate II, Customer Support

Location: Taguig, National Capital Region – Ingram Micro

Posted today

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Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications: College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.

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Salary: Not specified

Customer Support

Location: Makati, National Capital Region – Confidential

Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

Responsibilities: communicates with operations or KYC teams, handles inquiries, escalates when needed, manages email/live chat/phone, maintains knowledge base.

Qualifications: college or equivalent, experience in customer service/BPO, English proficiency, ability to multi-task, basic computer skills, typing speed 40 WPM

Work location: Ayala Ave., Makati City, Philippines

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Salary: Not disclosed

Customer Support (SetSchedule) – Remote

Location: Makati/National Capital Region – SetSchedule

Posted today

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Job Description

Overview

SetSchedule is seeking a Customer Success Consultant to ensure customer happiness with product and services 24/7. This is a full-time remote-based position with salary around $7/hr, benefits include health insurance, paid training, work from home, and opportunities for growth.

Responsibilities :

• Supervise User Experience Team to ensure quality, deadlines, and proper procedures.
• Resolve customer complaints and provide detailed product/service information.
• Provide superior User Experience to members.
• Discuss performance issues and assign schedules/duties.

Qualifications :

• At least 5 years experience in tech support as team lead/supervisor/manager or equivalent.
• Excellent communication, negotiation, and conflict resolution skills.
• Proficient in using collaboration tools (Google Docs/Sheets/Meets, Slack, Nextiva, Time Doctor, etc.).

Minimum workstation requirements: PC/laptop, i3+ processor, 8GB RAM, noise-cancelling headset, 25 Mbps wired internet.

Salary: $7/hr; Schedule: 8-hour shift; Location requirement: Makati City or willing to relocate.

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Customer Success (Amazon) – 25 to 40k

Location: Makati, National Capital Region – M and J Recruitment Firm

Posted today

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Job Description

Responsibilities :

• Provide excellent customer service through active listening.
• Handle confidential customer information securely.
• Aim to resolve issues on the first call by being proactive.
• Communicate with customers effectively.

Qualifications :

• At least 2 years of college with 3 years BPO experience.
• Experience in E-Commerce BPO preferred.
• Attention to detail, organizational skills, English communication, basic computer skills, intermediate Excel.
• Amenable to night shift in Makati.

Salary: Php 25,000 to Php 40,000; Schedule: Night shift.

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