Noc Analyst

3 weeks ago


Philippines Buscojobs Full time

NOC Analyst

Posted 1 day ago

Job Description

We are looking to extend our NOC support, the first point of customer support from offshore. This role presents an opportunity to join our Network Operations Centre, working closely with a team of senior engineers. The NOC aims to provide the highest level of customer service. As the NOC analyst you will respond to all alerts, incidents and requests, coordinate escalation to the appropriate technical team, and notify customers.

This role is a full-time position and involves a rotational shift roster including weekend and night shifts. Candidates who are familiar with or have a strong desire should apply.

What we are looking for
  • Self-motivated team player who can communicate proficiently.
  • Courteous, enthusiastic, customer-oriented, assertive, and motivated about work
  • Experience monitoring networks including telecommunication circuits, routers, switches, Firewalls, VoIP systems, servers, and backup operating systems.
  • Provide timely response to incidents, outages, and performance alerts.
  • Categorize issues for escalation to appropriate technical teams or vendors.
  • Recognize, identify, and prioritize incidents according to customer business requirements.
  • Proactively work on existing tickets in the queue and route or escalate issues as needed.
  • Support multiple technical teams in a 24x7 environment with high uptime requirements.
  • Document actions in accordance with standard company policies and procedures.
  • Notify customers and third-party service providers of issues, outages, and remediation status.
  • Must have a reliable Internet connection for the times requested to work from home.
Skills and Experience
  • Graduate of an IT-related field (at least 2 years or Bachelor's degree preferred).
  • Minimum 2-3 years' experience in a NOC or IT support role.
  • Understanding of key network monitoring protocols (SNMP, WMI, syslog).
  • Understanding of Microsoft Server operating systems and network fundamentals (routing and switching).
  • Analytical troubleshooting skills; ability to recognize and prioritize critical tasks independently.
  • Strong customer experience skills and ability to provide excellent customer service.
  • Ability to communicate complex technical context to customers in layman terms.
  • Ability to analyze network data, identify trends, and troubleshoot issues.
  • Provide first-line NOC investigation and diagnosis of incidents, logging all details and prioritization.
  • Monitor network and cloud network management tools and respond to alerts.
  • Excellent attendance and punctuality; able to be self-managed.
  • A passion for continuous learning; team player; able to work with peers.
  • Excellent English reading, writing, and speaking skills.
  • Willing to work on a shifting schedule, including weekends and holidays.
#J-18808-Ljbffr

  • , Metro Manila, Philippines BlueVoyant Full time

    Location: Hybrid in the Philippines Office 50% of the time The shift will be Monday – Friday, 8 AM – 5 PM PHL BlueVoyant is looking for Security Operations Center (SOC) Security Analyst III to help our global customers manage their IT security. You will be part of a fast-paced team that helps customers to reduce the impact of security incidents and...

  • Service Desk Analyst

    3 weeks ago


    , Cagayan Valley, Philippines Buscojobs Full time

    Posted 1 day ago Job Description We Are Hiring: Customer Care Support Qualifications: Willing to work on a graveyard shift With or without experience Bachelor's degree holder (any course) Willing to be assigned at BGC, Taguig Job Type: Full-time Life insurance 0 Help Desk Analyst Posted 1 day ago Job Viewed Tap Again To Close Job Description Company...


  • , Oriental Mindoro, Philippines Buscojobs Full time

    Service Management & Incident Response Lead (Philippines) Locations: Makati Work Arrangement: Hybrid Our Digital Products and Channels Team is looking for a Service Management & Incident Response Lead to join us in Makati. In this role you will lead and support incident response teams in detecting, managing, and recovering from system downtimes, while...


  • , Metro Manila, Philippines Buscojobs Full time

    Service Delivery Manager – Philippines Posted 1 day ago Location: Makati • Hybrid Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati for the role of Service Management & Incident Response Lead. In this role you will lead and support incident response teams in detecting, managing, and recovering from...

  • Service Desk Analyst

    3 weeks ago


    , Oriental Mindoro, Philippines Buscojobs Full time

    Job 1 — Customer Care Support We Are Hiring: Customer Care Support Qualifications: Willing to work on a graveyard shift With or without experience Bachelor's degree holder (any course) Willing to be assigned at BGC, Taguig Job Type: Full-time Salary information is provided by the posting as Php 30,000.00 - Php 35,000.00 per month for the role; other...


  • , Cagayan Valley, Philippines Buscojobs Full time

    Overview Service Delivery Manager Philippines – Makati. Posted 1 day ago. Hybrid work arrangement. Job Description Locations: Makati. Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati for the role of Service Management & Incident Response Lead. In this role you will lead and support incident response teams...

  • Helpdesk Team Lead

    3 weeks ago


    , Ilocos Sur, Philippines Buscojobs Full time

    Service Desk / Help Desk Engineer (Full On-Site, Night Shift – Taguig, BGC) Department: Service Delivery Reports to: Technical Team Lead Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC Shift: Night Shift (Eastern Time) What You'll Do Provide IT support to global users, mainly in the US Troubleshoot issues with Active Directory, Office...

  • Senior Itsm Analyst

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    Senior ITSM Analyst Pasig City, National Capital Region ₱ Y CXC Philippines Posted 1 day ago Job Description We are seeking a detail-oriented and experienced Senior ITSM Analyst to lead and enhance our Service Request and Catalog Management processes within the IT Service Management (ITSM) framework. This role is ideal for professionals who are passionate...

  • Qa Testing

    3 weeks ago


    , Oriental Mindoro, Philippines Buscojobs Full time

    Qa Testing Client Support For Saas Jobs In Bacoor Posted 1 day ago Job Viewed Tap Again To Close Job Description We Are Hiring: Customer Care Support Qualifications: Willing to work on a graveyard shift With or without experience Bachelor's degree holder (any course) Willing to be assigned at BGC, Taguig Job Type: Full-time Life insurance This advertiser...

  • L1 Technical Support

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    Job Description Technical Staff Level One serves as the first line of support in IT operations. This role is responsible for maintaining, troubleshooting, and repairing computer systems, networks, and software applications. It involves direct interaction with end-users, ensuring smooth IT operations and high customer satisfaction. Responsibilities Provide...