Service Delivery Manager

18 hours ago


Cagayan Valley Philippines Buscojobs Full time

Overview

Service Delivery Manager Philippines – Makati. Posted 1 day ago. Hybrid work arrangement.

Job Description

Locations: Makati. Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati for the role of Service Management & Incident Response Lead.

In this role you will lead and support incident response teams in detecting, managing, and recovering from system downtimes, while collaborating with internal and external stakeholders to identify root causes, reduce risk, and communicate impact clearly. You will oversee incident investigations, ensure proper tracking and resolution, maintain dashboards and tools, and train analysts to enhance operational response and system resilience.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience. We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

What the role will entail
  • Monitor and respond to security events, incidents, and alerts, while establishing new processes and tools where necessary.
  • Conduct thorough root cause analysis (RCA) to prevent incident recurrence and mitigate foreseeable issues.
  • Review incident data based on RCA and provide recommendations to prevent future occurrences.
  • Proactively identify possible mitigating actions and insights for improving security posture.
  • Identify recurring patterns and propose clear actions to reduce associated risks.
  • Prioritize and resolve all levels of issues, ensuring P1 incidents are handled by the necessary teams.
  • Build and enhance tooling, dashboards, and alerting systems, ensuring data accuracy, completeness, and ongoing improvement.
What we\'re looking for
  • Bachelor\'s Degree in Computer Science or Telecommunications or any related field
  • Certification in relevant IT/Project Management related subjects will be an advantage
  • At least 3 years of experience in Incident Management and 5 years in technology roles (systems, networking, application operations, NOC, etc.).
  • Strong communication skills, with the ability to convey technical matters clearly to all levels, including business stakeholders.
  • Experience in banking, financial apps, or fintech is highly desirable.
What you can expect from joining our team
  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth

To know more about us, and our career opportunities visit.

Sanitized Note

The above content reflects the key responsibilities, qualifications, and expectations for the Service Management & Incident Response Lead role and related postings within the provided description. This refinement preserves original job information while presenting it in a structured, accessible format using only allowed HTML tags.

#J-18808-Ljbffr

  • , Cagayan, Philippines Buscojobs Full time

    Service Delivery Manager Philippines jobs in A... Posted today Job Description The Finacle Delivery Manager will manage overall Delivery of Finacle Core Banking Solution to deliver outcome and activities that the Program requires. Delivery Manager will work closely with Delivery team, relevant Senior Program stakeholders and forge good working relationships...


  • , Cagayan, Philippines Buscojobs Full time

    Mandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS Posted today Service Delivery Manager DUTIES AND RESPONSIBILITIES Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes, and implementing improvement activities wherever...


  • Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...


  • , Cagayan Valley, Philippines Buscojobs Full time

    Senior Engagement Delivery Manager - Philippines Taguig, National Capital Region ₱90000 - ₱ Y Google Operations Center Posted today Job Description Join Us At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We...


  • , , Philippines TeleTech Holdings, Inc. Full time

    Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite in Cainta, Philippines, you’ll be part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring, and coaching? Are you looking for an...


  • , Metro Manila, Philippines Buscojobs Full time

    IT Service Delivery Manager jobs in Makati Daily new job offers in IT. Find your dream job today! De # 1 jobsite voor IT. 38.000 actieve profielen. Brands: 38 000active profiles, Find the perfect match, The #1 jobsite for IT. Service Delivery Manager Mandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS Posted today Job Description SERVICE...


  • , Metro Manila, Philippines MicroSourcing Full time

    Overview Position: Service Delivery Manager – Fixed and Mobile Services Location: Picadilly Site, BGC Work Setup & Shift: Onsite | Day Shift You\'ll have: Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses A Collaborative...


  • , Metro Manila, Philippines Buscojobs Full time

    Mandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS Posted today Service Delivery Manager (Mandaluyong, National Capital Region) Job Description Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes, and...


  • , , Philippines Flatworld Full time

    Davao City, Philippines | Posted on 07/19/2024 As the Service Delivery Manager - Outbound at Flatworld Philippines, you will play a crucial role in steering our operational strategies and ensuring the seamless delivery of services that meet and exceed our client's expectations. This position is pivotal in driving our company's success by managing outbound...


  • , Cagayan Valley, Philippines Buscojobs Full time

    Overview Pax8 is a leading value-added cloud-based SaaS Marketplace, expanding across Australia, New Zealand and Asia. We are a fast-growing, dynamic, high-energy organization with a start-up feel. We Elev8 each other, Advoc8 for our partners, Innov8 continuously, and Celebr8 life. Position Summary: The Manager of Cloud Solutions oversees a team of engineers...