Service Delivery Manager
3 weeks ago
Service Delivery Manager – Philippines
Posted 1 day ago
Location: Makati • Hybrid
Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati for the role of Service Management & Incident Response Lead.
In this role you will lead and support incident response teams in detecting, managing, and recovering from system downtimes, while collaborating with internal and external stakeholders to identify root causes, reduce risk, and communicate impact clearly. You will oversee incident investigations, ensure proper tracking and resolution, maintain dashboards and tools, and train analysts to enhance operational response and system resilience.
What the role will entail
- Monitor and respond to security events, incidents, and alerts, while establishing new processes and tools where necessary.
- Conduct thorough root cause analysis (RCA) to prevent incident recurrence and mitigate foreseeable issues.
- Review incident data based on RCA and provide recommendations to prevent future occurrences.
- Proactively identify possible mitigating actions and insights for improving security posture.
- Identify recurring patterns and propose clear actions to reduce associated risks.
- Prioritize and resolve all levels of issues, ensuring P1 incidents are handled by the necessary teams.
- Build and enhance tooling, dashboards, and alerting systems, ensuring data accuracy, completeness, and ongoing improvement.
What we're looking for
- Bachelor's Degree in Computer Science or Telecommunications or any related field
- Certification in relevant IT/Project Management related subjects will be an advantage
- At least 3 years of experience in Incident Management and 5 years in technology roles (systems, networking, application operations, NOC, etc.).
- Strong communication skills, with the ability to convey technical matters clearly to all levels, including business stakeholders.
- Experience in banking, financial apps, or fintech is highly desirable.
What you can expect from joining our team
- Career development and training opportunities
- Competitive salary package and benefits
- Performance-based incentives and recognition programs to reward high-performing individuals
- Opportunity to work with industry experts and be mentored by them
- Defined career progression paths to guide you in your professional growth
-
Service Delivery Manager
2 weeks ago
, Metro Manila, Philippines Agilitec IT Full timeOverview Employer: An MSP company located in Las Vegas, Nevada Work Set up: Remote Working Schedule: Pacific Standard Time Salary: $2,000 - $2,500 Benefits: 13th Month Pay HMO & Gov. Contribution Allowance on top of the salary (After a 90-day probationary period) Personal Time Off (After a 90-day probationary period) Position Overview We are seeking an...
-
Service Delivery Manager
3 weeks ago
, Metro Manila, Philippines SupportNinja Full timeWork Set Up: 1 for Onsite The Sactum in Quezon City and 1 for Hybrid at The Sactum in Quezon City Type of Contract: Full-Time The Service Delivery Manager (SDM) is responsible for overseeing the delivery of services to clients, ensuring high levels of client satisfaction, managing financial aspects of program management, and leading a team of managers....
-
Service Delivery Manager
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Service Delivery Manager Sdm – Taguig. Posted today. Job Description We are seeking highly driven and experienced Service Delivery Managers to join our dynamic eCommerce operations team. In this key leadership role, you will oversee multiple accounts and large teams, ensuring optimal service delivery and client satisfaction within a fast-paced BPO...
-
Service Delivery Consultant
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeService Delivery Consultant – Philippines Posted 1 day ago Job Description The opportunity: The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross-functional teams to ensure client requests are delivered on time and issues are resolved accordingly. You are...
-
Payroll Service Specialist
4 days ago
Manila, National Capital Region, Philippines HR Manager Full time ₱1,200,000 - ₱2,400,000 per yearCompany DescriptionCDP Group, founded in 2004, is the leading HCM SaaS+ platform provider in China. We offer a comprehensive scenario-based offering that integrates cloud-based value-added services for payroll, benefits, talent acquisition, talent development, and workforce management. With over 900 customers spanning 45 key industry verticals, we are known...
-
Service Delivery, Supervisor
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to...
-
Service Delivery Manager
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob Overview We are seeking a highly organized and detail-oriented Project Manager with a legal background to manage client consulting projects and ensure compliance with legal, contractual, and regulatory requirements. This role combines project leadership with legal and compliance oversight, ensuring that deliverables are aligned with client objectives,...
-
Delivery Manager
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob description: Work with market partners to realize the full capability of Marketo in Asia. He/she will be responsible for delivery and support of Asia-specific client solutions, customizations, extensions, configurations, and integrations. He/she will be in charge of design, development, testing, and change management. Drive highly visible Marketo...
-
Cybersecurity Service Delivery Director
3 hours ago
, Metro Manila, Philippines Michael Page Full timeJoin a multinational company Enjoy market-aligned salaries & benefits About Our Client The company is a multinational delivering full-suite IT services on a global scale. Job Description Key Responsibilities Leadership & Strategy: Lead and manage cybersecurity service teams to ensure operational excellence and alignment with security objectives. Service...
-
Finance Service Delivery Leader
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Job description for Finance Service Delivery Management based at New Epta Philippines address: Lot 126-A Magsaysay Road, Brgy. San Antonio, San Pedro Laguna. Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for...