Service Delivery Manager

20 hours ago


Metro Manila Philippines Buscojobs Full time

Service Delivery Manager – Philippines

Posted 1 day ago

Location: Makati • Hybrid

Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati for the role of Service Management & Incident Response Lead.

In this role you will lead and support incident response teams in detecting, managing, and recovering from system downtimes, while collaborating with internal and external stakeholders to identify root causes, reduce risk, and communicate impact clearly. You will oversee incident investigations, ensure proper tracking and resolution, maintain dashboards and tools, and train analysts to enhance operational response and system resilience.

What the role will entail

  • Monitor and respond to security events, incidents, and alerts, while establishing new processes and tools where necessary.
  • Conduct thorough root cause analysis (RCA) to prevent incident recurrence and mitigate foreseeable issues.
  • Review incident data based on RCA and provide recommendations to prevent future occurrences.
  • Proactively identify possible mitigating actions and insights for improving security posture.
  • Identify recurring patterns and propose clear actions to reduce associated risks.
  • Prioritize and resolve all levels of issues, ensuring P1 incidents are handled by the necessary teams.
  • Build and enhance tooling, dashboards, and alerting systems, ensuring data accuracy, completeness, and ongoing improvement.

What we're looking for

  • Bachelor's Degree in Computer Science or Telecommunications or any related field
  • Certification in relevant IT/Project Management related subjects will be an advantage
  • At least 3 years of experience in Incident Management and 5 years in technology roles (systems, networking, application operations, NOC, etc.).
  • Strong communication skills, with the ability to convey technical matters clearly to all levels, including business stakeholders.
  • Experience in banking, financial apps, or fintech is highly desirable.

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth
#J-18808-Ljbffr

  • , Metro Manila, Philippines Buscojobs Full time

    IT Service Delivery Manager jobs in Makati Daily new job offers in IT. Find your dream job today! De # 1 jobsite voor IT. 38.000 actieve profielen. Brands: 38 000active profiles, Find the perfect match, The #1 jobsite for IT. Service Delivery Manager Mandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS Posted today Job Description SERVICE...


  • , Metro Manila, Philippines MicroSourcing Full time

    Overview Position: Service Delivery Manager – Fixed and Mobile Services Location: Picadilly Site, BGC Work Setup & Shift: Onsite | Day Shift You\'ll have: Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses A Collaborative...


  • , Metro Manila, Philippines Buscojobs Full time

    Mandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS Posted today Service Delivery Manager (Mandaluyong, National Capital Region) Job Description Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes, and...


  • , Metro Manila, Philippines TTEC Full time

    TTEC National Capital Region, Philippines Overview Join to apply for the Manager, Service Delivery role at TTEC Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite as needed by the business in Metro Manila, Philippines you’ll be a part of bringing humanity to business. What...


  • , Metro Manila, Philippines Buscojobs Full time

    Overview Service Delivery Manager Sdm – Taguig. Posted today. Job Description We are seeking highly driven and experienced Service Delivery Managers to join our dynamic eCommerce operations team. In this key leadership role, you will oversee multiple accounts and large teams, ensuring optimal service delivery and client satisfaction within a fast-paced BPO...


  • , Metro Manila, Philippines Nezda Global Full time

    Overview Learner | Tech Talent Hunter | Relationship Builder | Team Coach | Innovator We’re hiring a Service Delivery Manager / Project Manager with a software engineering background. This role is perfect for someone who started out coding (Java, .NET, or similar) and has grown into leading complex software delivery initiatives. Responsibilities Lead the...


  • , Metro Manila, Philippines TeleTech Holdings, Inc. Full time

    Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite as needed by the business in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC *If certified in country, use this paragraph and update Country in Red; otherwise, please remove: Our...


  • , Metro Manila, Philippines Buscojobs Full time

    Service Delivery Consultant – Philippines Posted 1 day ago Job Description The opportunity: The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross-functional teams to ensure client requests are delivered on time and issues are resolved accordingly. You are...

  • Delivery Manager

    2 weeks ago


    , Metro Manila, Philippines Five9 Full time

    Join to apply for the Delivery Manager role at Five9 Join to apply for the Delivery Manager role at Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to...


  • , Metro Manila, Philippines Buscojobs Full time

    Job Posting: IT Service Delivery (Taguig/Mandaluyong) Location: Mandaluyong, National Capital Region; Taguig (Ito Service Delivery Consultant jobs in Taguig) Posted: today Job 1: Service Delivery Manager Job Description Monitor and manage desktop support, IT services desk, and VIP support functions to ensure optimal service. Maintain high performance...