
Qa Testing
23 hours ago
Qa Testing Client Support For Saas Jobs In Bacoor
Posted 1 day ago
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Job Description
We Are Hiring: Customer Care Support
Qualifications:
- Willing to work on a graveyard shift
- With or without experience
- Bachelor's degree holder (any course)
- Willing to be assigned at BGC, Taguig
Job Type: Full-time
- Life insurance
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Help Desk AnalystPosted today
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Job Description
Company Description
IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.
Role Description
User Lifecycle Management
- Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops). o Create/disable accounts in Microsoft 365, Azure AD, Active Directory. o Set up email, file access, MFA, group policies, and software packages. o Decommission devices securely and archive data where required.
Technical Support (Beyond Helpdesk)
- Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
- Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
- Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
- Document technical fixes and update SOPs/runbooks.
System Maintenance & Monitoring
- Monitor alerts from RMM tools and resolve low/medium-priority issues.
- Assist with patching schedules, antivirus status checks, and backup verifications.
- Perform periodic health checks on client environments (device performance, licenses, capacity).
Process Improvement & Project Assistance
- Support senior engineers in infrastructure or cloud migration projects.
- Create automation or PowerShell scripts for routine tasks (optional but encouraged).
- Proactively identify and recommend recurring issue fixes.
Qualifications
- Must be willing to work 100% onsite and residing near BGC, Taguig.
- Must be available for night shifts (8 PM - 5 AM Manila Time).
- Minimum 2 years of experience in Service Desk/Help Desk support.
- Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
• Strong written and verbal communication skills. - At least 2 years of experience supporting global/international clients.
Company Benefits
- HMO with Free Dependents on Day 1
- Sponsored IT Certifications
- Convertible to Cash Leaves
- Annual Performance Bonus
- Night Differential Pay
- Government Mandated Benefits
- Life Insurance and Pet Insurance
- 13th Month Pay
- Discounted Lunch Meals
- Car Shuttle Service
- Free unlimited coffee and snacks everyday
This advertiser has chosen not to accept applicants from your region.
Help Desk SpecialistPosted 1 day ago
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Job Description
Work Set-Up:
100% Onsite in BGC, Taguig
Shift: Eastern Time Shift
Company Description
IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.
Role Description
- Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
- Configure user access: email, MFA, file permissions, group policies, and required software packages.
- Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
- Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
- Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
- Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
- Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.
Qualifications
- HMO with Free Dependents on Day 1
- Sponsored IT Certifications
- Convertible to Cash Leaves
- Annual Performance Bonus
- Night Differential Pay
- Government Mandated Benefits
- Life Insurance
- Pet Insurance
- 13th Month Pay
- Discounted Lunch Meals
- Car Shuttle Service
- Free unlimited coffee and snacks everyday
This advertiser has chosen not to accept applicants from your region.
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