Call Center Trainer

3 weeks ago

Southern Manila District, Philippines ConnectUs Marketing Solutions, Inc. Full time

Overview

Join to apply for the Call Center Trainer (Remote) role at ConnectUs Marketing Solutions, Inc.

Base pay

Starting salary: PHP 18,000 - PHP 23,000

Note: This range is provided by ConnectUs Marketing Solutions, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities
  • Conduct effective training sessions for trainees.
  • Collaborate with co-trainers, managers, and other leaders.
  • Identify training needs and develop training plans based on business objectives and operational goals.
  • Evaluate the effectiveness of training materials and create an action plan for improvement.
  • Continuously review trainees\' performance, provide coaching & feedback, and ensure adherence to quality standards.
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.
Qualifications
  • Proven experience in training/handling a team in any field.
  • Teaching experience.
  • Experience in the BPO industry is an advantage.
  • Fluent in written and verbal English.
  • Excellent interpersonal and communication skills.
  • Strong leadership, team building, organizational, and management skills.
  • Able to multitask, prioritize, and manage time efficiently.
  • Ability to analyze problems and strategize for better solutions.
  • Experience with technologies and best practices for instructional manuals and teaching platforms.
  • Strict adherence to company philosophy, mission statement, and goals.
  • Fast learner & Tech-savvy.
  • Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office).
  • Knowledgeable in using Zoom functions.
Equipment Requirement
  • Laptop/Desktop: at least Core i3 processor and 8 GB RAM.
  • Dual screen setup.
  • Headset: any A4Tech or Jabra USB-type headset.
  • Internet connection: Wired connection minimum of 30 Mbps with back up internet.
  • Software: Microsoft Office & PDF reader, AnyDesk, Gdrive, Skype, Zoom.
Why join us
  • Permanent work-from-home.
  • Full-time and Long Term Employment.
  • Basic Salary + Government-mandated benefits, Basic HMO, leave credits, and other incentives.
  • Salary will be based on: Skills, Attitude, Performance, and Attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Training: less than a month.
About ConnectUs Marketing Solutions Inc.

ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Education and Training
Industries
  • Advertising Services
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