Alorica Sta. Mesa

16 hours ago

Manila, Philippines JobsAvenuePH Full time

Join Alorica Philippines and be part of a dynamic team that delivers world-class customer service As a Call Center Agent, you will handle customer inquiries, provide resolutions, and ensure a seamless customer experience.

Apply now before our ramp season and boost your chances of becoming an SME, Team Manager, Quality Analyst, or Trainer for our 2025 ramp We value hard work, dedication, and tenure—grow your career with us and be part of our success

Responsibilities
  • Handle inbound and outbound calls professionally.
  • Assist customers with inquiries, troubleshooting, and complaints.
  • Provide accurate information and solutions based on company policies.
  • Document customer interactions and update records.
  • Ensure a positive customer experience and meet performance metrics.
Qualifications
  • At least 18 years old
  • High school graduate (old curriculum) or senior high school graduate
  • Good English communication skills
  • Willing to work onsite and in shifting schedules
  • No prior call center experience needed – we provide training
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