Call Center Trainer Ii

Overview

Call Center Trainer II AM Position jobs in Manila. Location: Pasig City, National Capital Region. Salary: ₱900,000 - ₱1,200,000. Employer: Coronis Health LLC. Posted 1 day ago.

Job Description

The Soft Skills Trainer is responsible for designing, implementing, and delivering effective soft skills training programs to enhance employees' interpersonal skills, communication, teamwork, leadership, problem-solving, and customer service capabilities. This role focuses on equipping team members with essential skills that improve workplace interactions and contribute to a positive company culture.

Responsibilities

• Training Program Development: Design and develop soft skills training programs and materials, including presentations, activities, and assessments, tailored to various skill levels and job functions.
• Workshop Facilitation: Conduct training sessions and workshops on topics such as communication, emotional intelligence, conflict resolution, time management, adaptability, and team building.
• Coaching and Mentoring: Provide one-on-one coaching and mentoring to employees who need additional support in developing specific skills.
• Assessment and Evaluation: Create and administer assessments to gauge learning outcomes and provide feedback to trainees. Adjust programs based on participant feedback and performance data.
• Continuous Improvement: Collaborate with department heads and HR to identify skill gaps and enhance training offerings to meet organizational goals.
• Documentation and Reporting: Maintain detailed records of training activities, evaluations, and progress. Provide regular reports on training outcomes and areas for improvement.

Qualifications

• Bachelor's degree in Psychology, Human Resources, Communications, or related field. Certification in Training and Development or similar credentials is a plus.
• Minimum of 2-3 years of experience in soft skills training, corporate training, or a similar role.
• Strong communication and interpersonal skills. Ability to engage and motivate participants. Excellent presentation and facilitation skills.
• Proficient in instructional design and training development. Analytical and problem-solving skills to assess program effectiveness and employee needs.
• Knowledge of e-learning platforms and virtual training tools is a plus.
• Must be willing to work on a hybrid setup in Ortigas, Pasig City.

Job Type: Full-time

Other Related Roles Mentioned

Communication Skills Trainer and Service Excellence Training Specialist are also referenced with similar responsibilities and qualifications, including:

• Developing training programs and materials; assessing needs; delivering training on communication, culture, grammar, pronunciation, customer service, assertiveness; creating resources; monitoring performance; maintaining records; and collaborating with leaders.
• Qualifications often include 2+ years in corporate training or L&D, BPO experience is a plus, strong communication and facilitation skills, and willingness to work in Ortigas, Pasig City; hybrid setup commonly noted.

Customer Service / Call Center Roles

Several postings mention Customer Service Executive and Call Center roles with varying requirements, locations in Metro Manila, salary ranges around 20,000 – 30,000 PHP per month, and benefits such as HMO, paid training, flexible or shift-based schedules. Some postings specify no experience required for fresh graduates, others require 1 year of BPO experience. Locations include Alabang, Taguig, BGC, Manila, and other sites with onsite work.

Service Excellence Training Specialist

Overview: Deliver impactful training programs, support onboarding and hypercare, and collaborate with leaders to drive continuous improvement in service excellence. Employment type: Full-time. Work setup: Hybrid, Ortigas. Perks include: competitive salary, HMO with dependent, prime Ortigas location, salary advance, OsUpskilling via Emapta Academy, gym access, lifestyle perks, 20 annual leave days, mentorship, and diverse culture.

Qualifications (summary): Bachelor's degree in HR/Education/Communications/Business or related field; 2-4 years in training facilitation or L&D; experience designing training content and evaluating outcomes; BPO experience a plus; strong presentation and coaching skills; adult learning principles; proficiency in e-learning tools; customer-centric mindset.

Job Expiry

IsExpired: false

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