It Trainer

Language Trainer

Posted 1 day ago

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Job Description

We are seeking a highly motivated and dynamic Language Trainer to join our team. The successful candidate will be responsible for delivering effective language training programs focused on enhancing communication and soft skills within a professional environment—particularly in support of new hires and current employees in the Financial Line of Business (LOB).

Key Responsibilities

• Conduct Language Skills Support Training, Accent Neutralization, and other communication-related training programs as part of new hire onboarding across various accounts.
• Design, enhance, and facilitate additional training programs aligned with our internal University curriculum, focusing on leadership development and communication tools.
• Evaluate the language proficiency of employees who require further language support and provide targeted coaching and training.
• Develop and implement action plans for continuous language development based on performance and operational needs.
• Organize and deliver structured language support sessions aimed at improving English communication and fluency.
• Participate in voice assessments during the recruitment process and provide feedback on candidates\' communication skills.
• Work closely with Operations Management to ensure consistent use of the English language across the call floor.
• Support and help manage Language Incentive Programs, ensuring alignment with performance goals and language standards.

Basic Requirements

• Strong English communication skills (both verbal and written).
• Must be college-level or a Senior High School graduate (SHS graduates are welcome to apply).
• Prior experience as an ESL teacher, virtual assistant, or within the academe is an advantage.
• Call center/BPO experience is not required, but is a plus.
• Computer-literate; proficient in Microsoft Office tools (Word, PowerPoint, Excel, Outlook).
• Strong presentation, instructional, and research skills.

If you\'re passionate about language development, have a strong foundation in training delivery, and are excited to help individuals enhance their professional communication skills, we\'d love to hear from you

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1

Process Trainer

Posted today

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Job Description

Infinit-O isn\'t just about business process optimization, we\'re about people. For over 20 years, we\'ve been helping some of the world\'s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we\'re dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don\'t just optimize processes; we also create meaningful change.

Job Responsibilities

• Serve as the first point of contact to manage multiple accounts during their implementation
• Demonstrate a deep understanding of the Envoy platform as well as project management methodologies
• Work directly with our customers to deploy a range of products within our workplace platform
• Drive a streamlined implementation plan following Envoy\'s guidelines for scaled onboarding
• Have impeccable follow up with client calls, emails, and training
• Deliver engaging enablement sessions to successfully onboard key user roles
• Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
• Execute on both 1:1 video calls and one-to-many customer engagement strategies for your segment of customers
• Ensure Envoy customers derive maximum value from their investment in our platform, utilizing key features and products
• Represent Envoy as a domain and product expert in customer interactions
• Always push for industry-leading NPS scores.

Requirements

• 1+ year of experience managing relationships with software or services clients in a B2B sales or account management role
• 1+ years of implementation experience OR experience driving projects for customers
• Knowledge of change management skills
• Strong verbal and written English communication skills
• Strong critical thinking and problem solving skills
• Experience with deadlines
• Comfortable and energized operating in a fast moving organization
• Training curriculum development and delivery is a plus
• Previous experience in a startup environment and using Salesforce or another CRM platform is a plus

This advertiser has chosen not to accept applicants from your region.

2

Process Trainer

Posted today

Job Viewed

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Job Description

Infinit-O isn\'t just about business process optimization, we\'re about people. For over 20 years, we\'ve been helping some of the world\'s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we\'re dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don\'t just optimize processes; we also create meaningful change.

Job Responsibilities

• Same as above

Requirements

• Same as above

This advertiser has chosen not to accept applicants from your region.

3

Process Trainer

Pasay, Camarines Sur ₱ - ₱ Y Access Healthcare Services Manila, Inc.

Posted today

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Job Description

Access Healthcare Services Manila Inc. is seeking a dedicated and experienced BPO Trainer with a strong background in Healthcare BPO preferably in AR Claims to join our dynamic team.

This role is crucial in developing and enhancing the skills of our call center representatives to ensure they deliver exceptional service while effectively handling early payouts and patient collections. The ideal candidate will have extensive experience in call center operations, a deep understanding of collections processes, and a passion for training and mentorship.

Key Responsibilities

• Follow the training agenda and facilitate training
• Recommend changes to training agenda based on dynamics of the content
• Share training planner for every batch
• Track progress of each trainee
• Raise an early warning on trainees who are slow learners/unable to reach required standards
• Deliver batches on time to operations floor
• Deploy assessments as per schedule
• Track results and share with all stakeholders
• Share feedback with recruitment and operations team on the quality of resources
• Collect feedback from trainees on completion of course
• Collect feedback from Client specific process trainer on the quality of training
• Maintain training records for all trainings conducted
• Provide basic content for learners which is complete and up-to-date
• Respond to questions
• Serve as resource to individuals and group
• Create activities that allow for active participation
• Seek written feedback from training participants
• Reflect on your experience during the training process
• Debrief with fellow trainers if training is done by a team
• Modify training approach and observe effects of the change

Qualifications

• Strong knowledge in Healthcare BPO preferably in AR Claims processes
• Healthcare Account experience in a BPO set-up
• Excellent communication and presentation skills
• Ability to create engaging and effective training materials
• Proficient in using call center software and training tools
• Strong analytical skills to assess training effectiveness
• Ability to work independently and as part of a team
• Amenable to NIGHT SHIFT schedule
• Must be amenable to report to Pasay City

This advertiser has chosen not to accept applicants from your region.

4

Healthcare Process Trainer

Pasay, Camarines Sur ₱40000 - ₱60000 Y Access Healthcare

Posted 1 day ago

Job Viewed

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Job Description

Access Healthcare Services Manila Inc. is seeking a dedicated and experienced BPO Trainer with a strong background in Healthcare BPO preferably in AR Claims to join our dynamic team.

This role is crucial in developing and enhancing the skills of our call center representatives to ensure they deliver exceptional service while effectively handling early payouts and patient collections. The ideal candidate will have extensive experience in call center operations, a deep understanding of collections processes, and a passion for training and mentorship.

Key Responsibilities

• Follow the training agenda and facilitate training
• Recommend changes to training agenda based on dynamics of the content
• Share training planner for every batch
• Track progress of each trainee
• Raise an early warning on trainees who are slow learners/unable to reach required standards
• Deliver batches on time to operations floor
• Deploy assessments as per schedule
• Track results and share with all stakeholders
• Share feedback with recruitment and operations team on the quality of resources
• Collect feedback from trainees on completion of course
• Collect feedback from Client specific process trainer on the quality of training
• Maintain Training records for all trainings conducted
• Provide basic content for learners which is complete and up-to-date
• Respond to questions
• Serve as resource to individuals and group
• Create activities that allow for active participation
• Seek written feedback from training participants
• Reflect on your experience during the training process
• Debrief with fellow trainers if training is done by a team
• Modify training approach and observe the effects of the change

Qualifications

• Strong knowledge in Healthcare BPO preferably in AR Claims processes
• Healthcare Account experience in a BPO set-up
• Excellent communication and presentation skills
• Ability to create engaging and effective training materials
• Proficient in using call center software and training tools
• Strong analytical skills to assess training effectiveness and performance metrics
• Must be amenable to NIGHT SHIFT schedule
• Must be amenable to report to Pasay City

This advertiser has chosen not to accept applicants from your region.

5

BPO Technical Trainer

Posted today

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Job Description

Responsibilities:

• Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
• Supporting the deployment and installation of new equipment
• Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
• Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
• Help maintain training records such as class attendance, class performance and class policy adherence.
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company\'s values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Coordinate with other departments for employee concerns such as leave credits, pay slips, headsets and lockers.
• Successfully develop additional training materials that help improve teammate performance.
• Render phone time to keep product knowledge, skills and behaviors up to date.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements

• 2-year undergraduate degree (communications arts and education majors preferred)
• 1-2 years\' experience as a Product Trainer in the call center/BPO industry or in a similar environment
• Experience in VOIP/Telco operations including SIP, QoS and call routing
• Proficient in Linux/Unix systems
• Knowledgeable in IT Infrastructure Management
• Background in Application Support
• Excellent verbal and written communication skills
• Willing to work flexible schedules (including weekends and holidays)
• CCNA Certification is an advantage but not required

This advertiser has chosen not to accept applicants from your region.

6

Healthcare Process Trainer

Pasay, Camarines Sur ₱ - ₱ Y Access Healthcare Services Manila, Inc.

Posted 1 day ago

Job Viewed

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Job Description

Access Healthcare Services Manila Inc. is seeking a dedicated and experienced BPO Trainer with a strong background in Healthcare BPO preferably in AR Claims to join our dynamic team.

This role is crucial in developing and enhancing the skills of our call center representatives to ensure they deliver exceptional service while effectively handling early payouts and patient collections. The ideal candidate will have extensive experience in call center operations, a deep understanding of collections processes, and a passion for training and mentorship.

Key Responsibilities

• Follow the training agenda and facilitate training
• Recommend changes to training agenda based on dynamics of the content
• Share training planner for every batch
• Track progress of each trainee
• Raise an early warning on trainees who are slow learners/unable to reach required standards
• Deliver batches on time to operations floor
• Deploy assessments as per schedule
• Track results and share with all stakeholders
• Share feedback with recruitment and operations team on the quality of resources
• Collect feedback from trainees on completion of course
• Collect feedback from Client specific process trainer on the quality of training
• Maintain Training records for all trainings conducted
• Provide basic content for learners which is complete and up-to-date
• Respond to questions
• Serve as resource to individuals and group
• Create activities that allow for active participation of everyone in the group
• Seek written feedback from training participants
• Reflect on your experience during the training process
• Debrief with fellow trainers if training is done by a team
• Modify training approach and then observe the effects of the change

Qualifications

• Strong knowledge in Healthcare BPO preferably in AR Claims processes
• Healthcare Account experience in a BPO set-up
• Excellent communication and presentation skills
• Ability to create engaging and effective training materials
• Proficient in using call center software and training tools
• Strong analytical skills to assess training effectiveness and performance metrics
• Ability to work independently and as part of a team
• Must be amenable to NIGHT SHIFT schedule
• Must be amenable to report to Pasay City

This advertiser has chosen not to accept applicants from your region.

7

BPO Technical Trainer

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Responsibilities:

• Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
• Supporting the deployment and installation of new equipment
• Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
• Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
• Help maintain training records such as class attendance, class performance and class policy adherence.
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company\'s values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Coordinate with other departments for employee concerns such as leave credits, pay slips, headsets and lockers.
• Successfully develop additional training materials that help improve teammate performance.
• Render phone time to keep product knowledge, skills and behaviors up to date.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements

• 2-year undergraduate degree (communications arts and education majors preferred)
• 1-2 years\' experience as a Product Trainer in the call center/BPO industry or in a similar environment
• Experience in VOIP/Telco operations including SIP, QoS and call routing
• Proficient in Linux/Unix systems
• Knowledgeable in IT Infrastructure Management
• Background in Application Support
• Excellent verbal and written communication skills
• Willing to work flexible schedules (including weekends and holidays)
• CCNA Certification is an advantage but not required

This advertiser has chosen not to accept applicants from your region.

8

Healthcare Process Trainer

Pasay, Camarines Sur ₱ - ₱ Y Access Healthcare Services Manila, Inc.

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Access Healthcare Services Manila Inc. is seeking a dedicated and experienced BPO Trainer with a strong background in Healthcare BPO preferably in AR Claims to join our dynamic team.

This role is crucial in developing and enhancing the skills of our call center representatives to ensure they deliver exceptional service while effectively handling early payouts and patient collections. The ideal candidate will have extensive experience in call center operations, a deep understanding of collections processes, and a passion for training and mentorship.

Key Responsibilities

• Follow the training agenda and facilitate training
• Recommend changes to training agenda based on dynamics of the content
• Share training planner for every batch
• Track progress of each trainee
• Raise an early warning on trainees who are slow learners/unable to reach required standards
• Deliver batches on time to operations floor
• Deploy assessments as per schedule
• Track results and share with all stakeholders
• Share feedback with recruitment and operations team on the quality of resources
• Collect feedback from trainees on completion of course
• Collect feedback from Client specific process trainer on the quality of training
• Maintain Training records for all trainings conducted
• Provide basic content for learners which is complete and up-to-date
• Respond to questions
• Serve as resource to individuals and group
• Create activities that allow for active participation of everyone in the group
• Seek written feedback from training participants
• Reflect on your experience during the training process
• Debrief with fellow trainers if training is done by a team
• Modify training approach and observe the effects of the change
• Qualifications

This advertiser has chosen not to accept applicants from your region.

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